topic Account shows $120 available, plan not working? in Get Support

Account shows $120 available, plan not working?

sweebum — Wed, 05 Jan 2022 09:18:23 GMT

I removed auto pay on one of my plans during the Koodo fiasco. My plan didn't renew and when I got to pay online, it says there is no amount due and $120 available.

Re: Account shows $120 available, plan not working?

sweebum — Thu, 01 Mar 2018 20:39:57 GMT

All fixed 🙂

Re: Account shows $120 available, plan not working?

JDT — Thu, 01 Mar 2018 20:40:11 GMT

I would contact the Moderator Team to reactivate your account. You likely ran into a renewal glitch.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account shows $120 available, plan not working?

will13am — Thu, 01 Mar 2018 20:40:36 GMT

@sweebum, if you are unable to complete the renewal yourself, I suggest sending a private message to the moderator team and they can assist with completing the renewal. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account shows $120 available, plan not working?

KMG — Thu, 01 Mar 2018 20:41:02 GMT

Note that your account balance may not be enough once taxes are added to your plan of $120.

Re: Account shows $120 available, plan not working?

NDesai — Thu, 01 Mar 2018 20:43:54 GMT

@KMGwrote:
Note that your account balance may not be enough once taxes are added to your plan of $120.

The account balance includes taxes paid.

Re: Account shows $120 available, plan not working?

wetcoaster — Thu, 01 Mar 2018 20:52:16 GMT

@KMGwrote:
Note that your account balance may not be enough once taxes are added to your plan of $120.

Tax is added at point of sale. So the OP will see $120 + tax on their credit card statement, but if the amount available says $120 and their plan is $120 there are no additional charges in the account.

Edit: Sorry, missed @NDesai's post - his sentence is way smoother!

Re: Account shows $120 available, plan not working?

NDesai — Thu, 01 Mar 2018 20:51:15 GMT

@wetcoasterwrote:
@KMGwrote:
Note that your account balance may not be enough once taxes are added to your plan of $120.
Tax is added at point of sale. So the OP will see $120 on their credit card statement, but if the amount available says $120 and their plan is $120 there are no additional charges in the account.

*will see $120+tax...

Re: Account shows $120 available, plan not working?

wetcoaster — Thu, 01 Mar 2018 20:53:14 GMT

@NDesaiwrote:
@wetcoasterwrote:
@KMGwrote:
Note that your account balance may not be enough once taxes are added to your plan of $120.
Tax is added at point of sale. So the OP will see $120 on their credit card statement, but if the amount available says $120 and their plan is $120 there are no additional charges in the account.
*will see $120+tax...

Corrected - small screen writing and too fast on the send button...