topic Purchase then view add-ons: Oops something went wrong in Get Support

Purchase then view add-ons: Oops something went wrong

SomeDude — Wed, 05 Jan 2022 09:18:17 GMT

I’m trying to purchase a US roaming add-on. When it tried to process the payment (credit card details were displayed and I clicked add) I got an oops something went wrong message asking me to log out and log back in. When I logged back in I saw the same message when clicking view add-one. I tried this again same thing.

I’m travelling to the US today. Please help!

Re: Purchase then view add-ons: Oops something went wrong

will13am — Thu, 11 Apr 2019 12:39:02 GMT

@SomeDude, try clearing browser cache or using incognito mode.

Re: Purchase then view add-ons: Oops something went wrong

duffer900 — Thu, 11 Apr 2019 12:43:47 GMT

@will13am wrote:
@SomeDude, try clearing browser cache or using incognito mode.

Or a different browser all together.

Re: Purchase then view add-ons: Oops something went wrong

SomeDude — Thu, 11 Apr 2019 12:45:43 GMT

Thanks for pointing me in the right direction.

It was the exact opposite problem. I was in Mobile Safari private mode. Switching *off* private mode solved the problem.

Didn’t occur to me to try until your reply so thanks again!

Re: Purchase then view add-ons: Oops something went wrong

will13am — Thu, 11 Apr 2019 12:52:27 GMT

@SomeDude wrote:
Thanks for pointing me in the right direction.

It was the exact opposite problem. I was in Mobile Safari private mode. Switching *off* private mode solved the problem.

Didn’t occur to me to try until your reply so thanks again!

Most of the time, going to incognito mode resolves the issue. I suppose going forward the advise should be to toggle incognito mode.