topic Re: Koodo representatives apparently following up on the offer text in Get Support

Koodo representatives apparently following up on the offer text

ute1978 — Wed, 05 Jan 2022 09:18:17 GMT

Ok, I got a "follow up" call from a person called Amanda who wanted to know if I want to switch to the Koodo offer I got via text.

Koodo must be really desperate.

I will stay with PM until the very end. Even if the end is near....

Re: Koodo representatives apparently following up on the offer text

Mary_M — Thu, 01 Mar 2018 19:30:24 GMT

Hey @ute1978,

thanks for taking the time to share this occurrence!

Once again, I want to assure you that we're not closing and the end for PM is nowhere near 🙂 I'll also inquire about these phone calls - it's possible that they just want to be sure whoever wants the offer, gets it!

Cheers,

Mary

Re: Koodo representatives apparently following up on the offer text

closng — Thu, 01 Mar 2018 19:32:06 GMT

@ute1978wrote:
Ok, I got a "follow up" call from a person called Amanda who wanted to know if I want to switch to the Koodo offer I got via text.

Koodo must be really desperate.
I will stay with PM until the very end. Even if the end is near....

I'll be here as well for the time being 🙂

Re: Koodo representatives apparently following up on the offer text

NDesai — Thu, 01 Mar 2018 19:32:26 GMT

@Mary_Mwrote:
Hey @ute1978,

thanks for taking the time to share this occurrence!

Once again, I want to assure you that we're not closing and the end for PM is nowhere near 🙂 I'll also inquire about these phone calls - it's possible that they just want to be sure whoever wants the offer, gets it!

Cheers,

Mary

Thank you for making it clear for us because no one else is.

Do you happen to know if they will get rid of LTE plans?

Re: Koodo representatives apparently following up on the offer text

ute1978 — Thu, 01 Mar 2018 19:33:28 GMT

@Mary_Mwrote:
Once again, I want to assure you that we're not closing and the end for PM is nowhere near 🙂

I know @Mary_M That's why I said I will stay... despite all the talk going on lately.

Re: Koodo representatives apparently following up on the offer text

torontokris — Thu, 01 Mar 2018 19:33:49 GMT

I also got a voicemail from Koodo rep. The rep was saying they have an offer for me of 5GB/$40 and if I want to take advantage of it to contact them.

Unlike earlier calls there was no misinformation about PM prices going up etc.

The rep was nice and relayed the information.

Re: Koodo representatives apparently following up on the offer text

Mary_M — Thu, 01 Mar 2018 19:37:57 GMT

Hmmm good question @NDesai, I really don't know - but I can't think of any reason why they would! 😉

Mary

Re: Koodo representatives apparently following up on the offer text

koimr1 — Thu, 01 Mar 2018 19:38:31 GMT

@NDesaiwrote:
Thank you for making it clear for us because no one else is.
Do you happen to know if they will get rid of LTE plans?

Yes, this please. If we're going to have our current plans changed then that's the more important question rather than whether or not PM is going to stay around.

Re: Koodo representatives apparently following up on the offer text

will13am — Thu, 01 Mar 2018 19:40:17 GMT

@ute1978, you are not the first to report these cold calls and you are probably not going to be the last. I think these Koodo agents get a bonus for signing up each migration. So, they are just looking for some extra income. These cold calls are a bit annoying, but sometimes it is hard to totally fault these people for trying make a living.

Decide for yourself what is the best move. Stay loyal to your wallet in the process.

Re: Koodo representatives apparently following up on the offer text

Acekiller — Thu, 01 Mar 2018 20:01:37 GMT

interesting to know y the big push

Re: Koodo representatives apparently following up on the offer text

guinness22 — Thu, 01 Mar 2018 20:23:37 GMT

Great news Mods seem ok. And PM secure . great

Re: Koodo representatives apparently following up on the offer text

MEU_21 — Thu, 01 Mar 2018 21:16:20 GMT

The big push is VERY easy to explain.

1. Pre-paid to post-paid with permanent minimum ARPU stabilized to $40. (Which is still lower than the $67.27 they would probably like)

https://www.telus.com/en/about/news-and-events/media-releases/telus-reports-strong-results-for-fourth-quarter-2017

2. Your bill at Koodo will no longer get rewards from Autopay, Loyalty, & Community.

3. Those that have moved, no longer cost rewards. So for every 500 moved (with 1 year loyalty, an average of 2 referals, autopay, and 2 community points), it saves Telus (500x(1+2+2+2)=$3,500/m). Or about $42,000/year. These saving go up by $6,000 every year for loyalty. These also won't skew the ARPU anymore.

4. Providing an extra GB costs Telus an extra ~$0.10/month at Koodo, if not less, (the average revenue per GB for telecom is ~$20+). See Table 5.5.7

https://crtc.gc.ca/eng/publications/reports/policymonitoring/2017/cmr5.htm

5. Easier to tack on extra fees and rates at Koodo. They will also be able to better market their devices and increase profits (after geting discounts on larger bulk purchases)

6. It may allow PM to make changes with less resistance for the next push for increase for those on the 12GB/$120 promo. I don't know how many left for Koodo, so if my voice is echoing here, I might just run the other direction... or they may just leave me alone. 🙂

7. The Koodo guys are probably on commission to get us over there.

just some of the points...etc.

I fixed the math

Re: Koodo representatives apparently following up on the offer text

srlawren — Thu, 01 Mar 2018 21:46:51 GMT

@MEU_21 yep. pretty clear for sure.

Re: Koodo representatives apparently following up on the offer text

sbreakin — Thu, 01 Mar 2018 22:35:09 GMT

@MEU_21 great analysis.

I agree & tend to lean towards option 1 as being a big driver.

Plus in addition to revenue (ARPU) a big driver for the cell co's seems to be postpaid subscriber growth. They always quote that too. WHle the 2 plans cost about the same - i guess there is more chance for add-ons/ revenue at Koodo postpaid than us at PM pre-paid especially for those with big rewards.

This just made me wonder if the push/ incentive might be better closer to the end of a quarter - to push subscribers higher

And just when I was leaning to moving my plan tonight (my plan expires tomorrow - i think - but definitely keeping wife here at PM - kind of best of both worlds. ANd can get a referral if i do come back :).

Re: Koodo representatives apparently following up on the offer text

makkahn28 — Thu, 01 Mar 2018 22:47:43 GMT

Koodo MUST Stop this Text Migration Nonsense.

They're making a Mockery out of it, as well as insulting the Consumer's Intelligence to the fact

Re: Koodo representatives apparently following up on the offer text

srlawren — Thu, 01 Mar 2018 22:54:16 GMT

@makkahn28wrote:
Koodo MUST Stop this Text Migration Nonsense.

They're making a Mockery out of it, as well as insulting the Consumer's Intelligence to the fact

@makkahn28 how is it insulting to offer up more options to their customers? If you don't like it, ignore it, or unsubscribe to the offers (instructions to do so come with every such offer). I don't get why this is a mockery.

Re: Koodo representatives apparently following up on the offer text

GibsonSGJ — Fri, 02 Mar 2018 13:14:56 GMT

So far I've been texted two offers. $45 for 2GB and more recently, $45 for 4GB. I'm paying $40 per month for 2GB currently (6 GB 90 day $135 plan plus loyalty and referrals) and I always have data left over.

I really like the PM model, so I'm certainly staying put for the meantime. If Koodo offered 4GB for $40 I'd probably migrate, but I don't see that happening as in in the Atlantic Canada pricing area and plans a more expensive here.

Re: Koodo representatives apparently following up on the offer text

Optiblue — Fri, 02 Mar 2018 14:51:13 GMT

Yeah, the push to koodo is real. True Any carrier can raise their prices at 30 days notice but it seems like it'll happen at PM sooner than you'd think. Koodo is slightly more since no more referrals and loyalty discounts, but a $10 raise someday can cancel all savings. At any rate, everyone in my circle of friends has exodus'd on over to koodo until the next best thing comes. When freedom mobile powers up their ground penetrating band later this year, $50 for 10gb will be a new norm price amongst the big 3/4. Until then, koodo or PM won't really matter.

If you look at the current plans PM has been pushing lately (3G data plans) it's as if PM isn't even trying anymore

Re: Koodo representatives apparently following up on the offer text

will13am — Fri, 02 Mar 2018 15:07:14 GMT

@MEU_21wrote:
The big push is VERY easy to explain.

1. Pre-paid to post-paid with permanent minimum ARPU stabilized to $40. (Which is still lower than the $67.27 they would probably like)
https://www.telus.com/en/about/news-and-events/media-releases/telus-reports-strong-results-for-fourth-quarter-2017

2. Your bill at Koodo will no longer get rewards from Autopay, Loyalty, & Community.

3. Those that have moved, no longer cost rewards. So for every 500 moved (with 1 year loyalty, an average of 2 referals, autopay, and 2 community points), it saves Telus (500x(1+2+2+2)=$3,500/m). Or about $42,000/year. These saving go up by $6,000 every year for loyalty. These also won't skew the ARPU anymore.

4. Providing an extra GB costs Telus an extra ~$0.10/month at Koodo, if not less, (the average revenue per GB for telecom is ~$20+). See Table 5.5.7
https://crtc.gc.ca/eng/publications/reports/policymonitoring/2017/cmr5.htm

5. Easier to tack on extra fees and rates at Koodo. They will also be able to better market their devices and increase profits (after geting discounts on larger bulk purchases)

6. It may allow PM to make changes with less resistance for the next push for increase for those on the 12GB/$120 promo. I don't know how many left for Koodo, so if my voice is echoing here, I might just run the other direction... or they may just leave me alone. 🙂

7. The Koodo guys are probably on commission to get us over there.

just some of the points...etc.

I fixed the math

Tens of thousand dollars doesn't even amount to round off error in the grand scheme of things. $67 ARPU with customer base on post paid approaching 10,000,000 means ~ $670,000,000 revenue per month! It is indisputable that getting people on post paid improves ARPU. That is what all historical carrier data shows. This is why the desire is there to get people on post paid. The Koodo reps do get a nominal commission per sign up.

Re: Koodo representatives apparently following up on the offer text

will13am — Fri, 02 Mar 2018 15:12:48 GMT

@makkahn28wrote:
Koodo MUST Stop this Text Migration Nonsense.

They're making a Mockery out of it, as well as insulting the Consumer's Intelligence to the fact

All customers have the option to opt out of text updates. If you don't like receiving nonsense, opt out of the updates. All of us except you like receiving updates so that we know what is going on. The offers are good for consumers as we have choice. Would you like to receive a $10 per month increase with no friendly offer to migrate? I guess so based on your feedback.