topic Re: No Data Samsung A5 in Get Support

No Data Samsung A5

joetracey1294 — Wed, 05 Jan 2022 09:18:09 GMT

I just got an unlocked Samsung Galaxey A5 a few days ago and all was workign well after impoting my SIM card untill about a half hour ago a friend tried to send me a picture and myu data qyuit working all toghter. How can i fix it?

Re: No Data Samsung A5

Anonymous — Thu, 01 Mar 2018 16:48:58 GMT

@joetracey1294, Is this a new account, or have you just gone through a renewal/payment?

If not, you should send a private message to the moderators team to see what happened. This is assuming nothing has changed on your end.

Click here to send them a private message. Include account number and PIN to speed up the process a bit.
You can find information regarding the moderators team by following this link.

Re: No Data Samsung A5

joetracey1294 — Thu, 01 Mar 2018 17:06:20 GMT

I have had the acount for a few months now. I just got the cell phone.

Re: No Data Samsung A5

will13am — Thu, 01 Mar 2018 17:21:12 GMT

I suspect it is an APN setting issue with the A5. Take a look at this knowledge base link and make sure the APN settings are correct.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: No Data Samsung A5

kentnleung — Thu, 01 Mar 2018 17:27:32 GMT

very true, the APN may need to be reset to default or set to new as PM.

its easy to find the APN setting for PM with a quick search

Re: No Data Samsung A5

Anonymous — Thu, 01 Mar 2018 17:39:31 GMT

However, @joetracey1294 reported that the phone was working fine for a while. If it was an APN setting issue, it wouldn't have worked from the moment he put the PM SIM into it a few days ago.

Re: No Data Samsung A5

joetracey1294 — Fri, 02 Mar 2018 15:53:08 GMT

i have cheakced it 10 times over and its all the same

Re: No Data Samsung A5

mimmo — Fri, 02 Mar 2018 16:05:22 GMT

hey @joetracey1294 my first step would be to check your account to ensure you see the data addon (if it is not listed that means you have used up all your data, this however should not impact your mms, so really you could skip this.

also this might help in you apn settings

Set APN type to “default,mms,supl”

If that fails

I would then put your sim in your old phone and see if you can still not receive mms. this would isolate a phone vs network issue. if network contact the mods if phone I would delete the current apn and do a network setting reset and renter them

Re: No Data Samsung A5

joetracey1294 — Fri, 02 Mar 2018 16:09:59 GMT

Unforintly i can't do that last step as my new cell is a micro SIM and my old one wasnt. i tired step 2 and it still isnt working

Re: No Data Samsung A5

mimmo — Fri, 02 Mar 2018 16:16:05 GMT

try the network reset option it cant hurt. or possibly a different texting app?

i know i have occasionnaly had this happen to me and it resolved it self within 24-48 hours.

i'm grasping at straws now so i will let others chime in.

Re: No Data Samsung A5

Civic_E — Fri, 02 Mar 2018 16:21:11 GMT

Try sending a MMS to your own number!

Re: No Data Samsung A5

Korth — Fri, 02 Mar 2018 19:30:33 GMT

There are at least 14 different Samsung A5 variants/submodels, at least 6 of which have only limited or partial compatibility with PM (Telus) networks.

You should identify your Samsung A5 model and confirm if it's fully compatible with PM.

https://apn-canada.gishan.net/compatibility/883_12_public_mobile_compatibility_with_samsung_galaxy_a5.php

Confirm APN settings.

https://apn-canada.gishan.net/settings/883_15_public_mobile_apn_settings_for_samsung_galaxy_a5.php

Confirm SMS/MMS attachments and cellular data are enabled in settings. You don't strictly need Data on your plan for msg attachments, but might as well check everything all at once.

Restart the device. Not strictly necessary, but I'm old school and I like proven solutions.

Login to your PM Self-Serve account and confirm you have unused data available on this billing cycle. If all your allocated data is used up (or was all used up on previous billing cycles) then there might a technical issue the @CS_Agent can correct on their side.

Test whether SMS/MMS attachments work by having a friend send you a msg.

If it still doesn't work properly then contact the mods.

Re: No Data Samsung A5

rohith_reddi — Fri, 02 Mar 2018 19:44:38 GMT

change APN Settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

and change the network to 3g or else VoLet

Re: No Data Samsung A5

joetracey1294 — Sat, 03 Mar 2018 17:55:19 GMT

The problem is it was working for a few days to a week and then just quit, if it was working I don't think it's an issue with compatability

Re: No Data Samsung A5

Anonymous — Sat, 03 Mar 2018 17:59:22 GMT

@joetracey1294, As I mentioned a couple of days ago, if it was working on the new phone for a few days, and then suddenly stopped for no reason, send a private message to the moderators team. Let them take a look from their end.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Re: No Data Samsung A5

Korth — Sat, 03 Mar 2018 20:44:15 GMT

@Korthwrote:
Login to your PM Self-Serve account and confirm you have unused data available on this billing cycle.

Again. You may have simply used up all your data.