topic Re: No Service in Get Support

No Service

vincep — Wed, 05 Jan 2022 09:17:44 GMT

What is going on about 3 hours ago my phone went to "no service " i have contacted Mod no reply yet , need my phone for business and this is not good ..what is going on ?

Re: No Service

Alex888 — Wed, 10 Apr 2019 21:54:19 GMT

@vincep Have you looked at your account status? Is it Active, Suspended, or Expired?

Re: No Service

ben2018 — Wed, 10 Apr 2019 21:54:56 GMT

How long have you used PM?

Re: No Service

vincep — Wed, 10 Apr 2019 21:56:43 GMT

it is showing active ,

Re: No Service

vincep — Wed, 10 Apr 2019 21:57:17 GMT

and i just renewed with payment on friday past

Re: No Service

FY — Wed, 10 Apr 2019 21:57:21 GMT

Same here in Vancouver! Dropping service!!

Re: No Service

Alex888 — Wed, 10 Apr 2019 21:59:30 GMT

@vincep You will probably have to wait for the moderators then, there have been a few account issues in the last couple of days. There response time is a few hours to 2 days.

Re: No Service

vincep — Wed, 10 Apr 2019 22:00:34 GMT

this is the first time this has happened to me since i've had cell service ( 15 years ) not impressed as i use it for business calls ...this better not hapen again with public mobile or is back to my old provider ...especially if i can talk to customer service over the phone now

Re: No Service

Phaelen — Wed, 10 Apr 2019 22:02:21 GMT

I think it might be a Telus issue. People on Koodo having same problem:

https://community.koodomobile.com/other-80596/service-dropping-constantly-no-service-on-phone-7793775

https://community.koodomobile.com/other-80596/lost-service-in-edmonton-7793772

and Telus

https://twitter.com/search?q=telus+no+service&ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Esearch

Re: No Service

BrentKilboy — Wed, 10 Apr 2019 22:01:58 GMT

I'm getting the same thing on my wifes phone. Account shows active, but shows two different auto pay dates, Apr 21 at the top, May 7th at the bottom. Messaged mods already. My phone seemed to have no signal for a bit too but came back after a reboot. Her phone no luck after reboots.

Re: No Service

Neo2019 — Wed, 10 Apr 2019 22:02:24 GMT

Me neither，worked now, can not be used for about 40 min.

Re: No Service

vincep — Wed, 10 Apr 2019 22:03:21 GMT

Thanks , i did contact the Mod , no reply as of yet ....not impressed

Re: No Service

Alex888 — Wed, 10 Apr 2019 22:06:33 GMT

@BrentKilboy You will need to contact the moderators as well, the account issues are a known problem in the last few days. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

vincep — Wed, 10 Apr 2019 22:06:54 GMT

I just got my service back , its a system outage aparently . and some users are having serice interuption intermittently ..expect it to cut in and out ..till it goes back on line

Re: No Service

Lieux — Wed, 10 Apr 2019 22:07:30 GMT

@vincep wrote:
Thanks , i did contact the Mod , no reply as of yet ....not impressed

Waiting time is few hours to 2 days..patience..

Re: No Service

FY — Wed, 10 Apr 2019 22:10:46 GMT

I have two lines experience significant dropping service in the past hour!!

Re: No Service

Pizzaeh — Wed, 10 Apr 2019 22:10:58 GMT

@Phaelen has pointed out, this is a Telus network problem. Hopefully the parent can sort out the issues, so the kids don't get teased and beat up over this. The kids have enough to deal with. The kids are alright, the kids are alright...

Re: No Service

mickeyaaaa — Wed, 10 Apr 2019 22:15:04 GMT

I'm having the same issues

Re: No Service

ChristineG — Wed, 10 Apr 2019 22:28:15 GMT

Same here. My account says suspended for insufficient funds, yet my bank account shows funds available...happened once before but call centre fixed it immediately...no call centre/no phone I guess