topic Re: Error in resuming service... Mod requested. in Get Support

Error in resuming service... Mod requested.

Wanderer — Wed, 05 Jan 2022 09:17:34 GMT

I allowed a lapse in service to occur, needing only a fee dollars to renew, I topped up and waited a couple days to start service... I went to do so today, removing my airplane mode and assuming my plan would autorenew... It seems I was in error. It seems a data add-on was purchased (PayPerUse) while logging into my PublicMobile Acct, to check on my remaining balance...

The only data used was on PublicMobile servers and I am requesting a 5.xx mb rollback/refund and to apply my balance to my previous choosen plan.

Thank you.

Re: Error in resuming service... Mod requested.

NDesai — Wed, 28 Feb 2018 21:55:24 GMT

@Wanderer Are you really asking for a refund on 5MB data usage? If yes, that is worth like a few cents lol

Re: Error in resuming service... Mod requested.

Anonymous — Wed, 28 Feb 2018 22:18:19 GMT

@Wanderer, What actual plan were you trying to renew? Was it a data only plan? Please provide more details, so that we can help you.

Re: Error in resuming service... Mod requested.

Civic_E — Wed, 28 Feb 2018 22:21:34 GMT

@Wandererwrote:
I allowed a lapse in service to occur, needing only a fee dollars to renew, I topped up and waited a couple days to start service... I went to do so today, removing my airplane mode and assuming my plan would autorenew... It seems I was in error. It seems a data add-on was purchased (PayPerUse) while logging into my PublicMobile Acct, to check on my remaining balance...

The only data used was on PublicMobile servers and I am requesting a 5.xx mb rollback/refund and to apply my balance to my previous choosen plan.

Thank you.

BTW how did you confirm it was Public Mobile server and not something else?

Re: Error in resuming service... Mod requested.

will13am — Wed, 28 Feb 2018 22:29:21 GMT

@Wanderer, I am totally puzzled by what you are saying. You said you let the service lapse which in my books means allowing the account to go into suspension because payment was not made on the due date. Then you went into the account and topped up hoping the service would auto renew. But due to user error, a data add-on was purchased instead. And now you want a refund for the add-on so you can apply the money to account renewal instead. If this is the case, contact the moderator team and explain it to them. They will be able to assist you. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Error in resuming service... Mod requested.

Wanderer — Wed, 28 Feb 2018 23:30:08 GMT

Thank you all for your earnest replies lol apon further review (my glasses, a larger screen, and a helpful teenager), I have found my folly... Apon topping up some days ago my plan did auto renew and when looking at my overview I mistook one thing for another and do apologize!

Thank you all 🙂