topic Re: CCTS Response in Get Support

CCTS Response

Civic_E — Wed, 05 Jan 2022 09:17:18 GMT

Like others I did not get a phone call from CCTS regarding my recent complain about the price increase. I got an email from them yesterday:

Anyone else got this type of email?

Re: CCTS Response

Mana — Wed, 28 Feb 2018 15:39:19 GMT

@Civic_E thanks for sharing.

Its good to know that someone is actually paying attention to the complains and may take an action if needed.

Re: CCTS Response

torontokris — Wed, 28 Feb 2018 15:42:20 GMT

@Manawrote:
@Civic_E thanks for sharing.

Its good to know that someone is actually paying attention to the complains and may take an action if needed.

Dont know if they are paying 100% attention... appears to be a generic letter stating well Public removed the increase so.... But at lease Public paid attention and cancelled the increase. And now will have to think twice before implimenting another increase

Re: CCTS Response

Civic_E — Wed, 28 Feb 2018 15:45:43 GMT

Public Mobile will most likely re-brand it's name and have new TOS. Just like Mobilicity re-branded to Chatr!

Re: CCTS Response

will13am — Wed, 28 Feb 2018 15:49:26 GMT

Yep, I got the same memo which seems so generic that they did not even include a case ID. The title Complaint #0 - Public Mobile was a dead giveaway. Of course it is generic if no response is given within the 7 day window. A reply back would keep the conversation going. Anyone going to reply?

Re: CCTS Response

MEU_21 — Wed, 28 Feb 2018 16:02:33 GMT

I doubt that they will rebrand - they are already a brand, albeit not well known outside of the hyper-sensitive tech savvy PM/Koodo bunch. They are also still selling their 4G/LTE plans under their Plans and Promotions tab.

It is also unlikely that they will eliminate the rewards system which, to be honest, is the only remaining favourable selling point for PM over Lucky/Chatr. They may, however, modify their reward system, but that will impact all PM subscribers beyond the Fall promo group, and probably won't go over very well either.

The reality is that PM is geared towards the tech savy, non-mainstream consumer, but it just so happens that these consumers are some of the best informed. This presents a service paradox that PM will have difficulty navigating in the future.

Re: CCTS Response

kav2001c — Wed, 28 Feb 2018 16:57:44 GMT

To the contrary

CCTS is SUPPOSED to call you

The fact they are sending out canned email responses is a bad sign they may tighten up complaint process in the future

@Manawrote:
@Civic_E thanks for sharing.

Its good to know that someone is actually paying attention to the complains and may take an action if needed.

Re: CCTS Response

kav2001c — Wed, 28 Feb 2018 17:36:45 GMT

CCTS is also emailing out surveys now

Changes are coming

Re: CCTS Response

Civic_E — Wed, 28 Feb 2018 17:54:07 GMT

@MEU_21wrote:
I doubt that they will rebrand - they are already a brand, albeit not well known outside of the hyper-sensitive tech savvy PM/Koodo bunch. They are also still selling their 4G/LTE plans under their Plans and Promotions tab.

It is also unlikely that they will eliminate the rewards system which, to be honest, is the only remaining favourable selling point for PM over Lucky/Chatr. They may, however, modify their reward system, but that will impact all PM subscribers beyond the Fall promo group, and probably won't go over very well either.

The reality is that PM is geared towards the tech savy, non-mainstream consumer, but it just so happens that these consumers are some of the best informed. This presents a service paradox that PM will have difficulty navigating in the future.

Hahaha like your opinion. Basically, don't mess around PM! we are not dumb to pay $120+ for a service that should cost $30.

Re: CCTS Response

denkom — Wed, 28 Feb 2018 18:22:32 GMT

@Civic_E Thanks for sharing!

Re: CCTS Response

Acekiller — Wed, 28 Feb 2018 19:48:47 GMT

now that the issue is resolved for the time being, i don't think we need to esculate further.