topic Re: Cancellation pm service in Get Support

Cancellation pm service

Kamrulhasan — Wed, 05 Jan 2022 09:17:13 GMT

If i port my pm number to another operator.. My pm service will automatic cancel?

Re: Cancellation pm service

ShawnC13 — Wed, 28 Feb 2018 14:22:19 GMT

@Kamrulhasanwrote:
If i port my pm number to another operator.. My pm service will automatic cancel?

Yes that is correct. Once you port your number out your PM account is closed.

Re: Cancellation pm service

Mana — Wed, 28 Feb 2018 15:15:01 GMT

@Kamrulhasan, if you are porting out your number, please make sure that your PM account is active and in good standing, otherwise, your number may not be ported to your new service provider.

And yes, once you port out your number, your PM account is deactivated automatically.

Re: Cancellation pm service

mimmo — Wed, 28 Feb 2018 15:15:42 GMT

To be extra sure delete your credit card info from selfserve before you port out.

Re: Cancellation pm service

will13am — Wed, 28 Feb 2018 19:34:39 GMT

@mimmowrote:
To be extra sure delete your credit card info from selfserve before you port out.

I want to triple bravo this! Porting the account simply blocks user access. Records of the account remain as is. I had a Koodo account from 2013 blocking my account set up recently. When porting one of my accounts, I forgot to remove the credit card and I asked the moderator team to do it for me and they responded back that they have done it. This shows that nothing changes in terms of data retention when an account is ported. Definitely remove anything that you don't want to be kept around forever in the background.

Re: Cancellation pm service

Acekiller — Wed, 28 Feb 2018 19:47:34 GMT

wow! good to know about the user information!