topic Re: PUK Code in Get Support

PUK Code

M4sh3r — Wed, 05 Jan 2022 09:17:02 GMT

How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code

Re: PUK Code

duffer900 — Wed, 10 Apr 2019 14:13:23 GMT

@M4sh3r wrote:
How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code

To get your PUK code, you will need to contact the Public Mobile Community Moderator Team here. You will need to create and/or be logged in to your Community account for this link to work.

Re: PUK Code

M4sh3r — Wed, 10 Apr 2019 14:22:30 GMT

So I have and requested help in getting it, is there a lengthy wait period to get this resolved ?

Re: PUK Code

geopublic — Wed, 10 Apr 2019 14:23:56 GMT

@M4sh3r wrote:
So I have and requested help in getting it, is there a lengthy wait period to get this resolved ?

Time range is 5 minutes - 48 hours. Need to be patient.

Re: PUK Code

CS_Agent — Wed, 10 Apr 2019 14:24:47 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759
Do not forget to create your Community account to be able to contact them.

Re: PUK Code

M4sh3r — Wed, 10 Apr 2019 14:31:21 GMT

I have tried and just takes me right back, I don’t want to let out any information, because i do not have a code available and want help receiving it so I can unlock this sim for the phone ! Help

Re: PUK Code

Alex888 — Wed, 10 Apr 2019 14:39:28 GMT

@M4sh3r You will have to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK Code

Anonymous — Wed, 10 Apr 2019 16:12:28 GMT

@M4sh3r wrote:
How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code

@M4sh3r

There's a remote possibility that if you have a Samsung phone that they might be able to get that for you. They have a chat system.

Re: PUK Code

Anonymous — Wed, 10 Apr 2019 16:17:14 GMT

@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759
Do not forget to create your Community account to be able to contact them.

@CS_Agent

So "the following link" that you provided takes one to the top community page. Not sending a private message. Directing people to wade through pages of stuff to finally figure out how to send a private message is painstaking.

And if the customer is posting here then they already have a Community account.