topic Re: Transferring old Public mobile number to the new SIM in Get Support

Transferring old Public mobile number to the new SIM

kdkhanna1 — Wed, 05 Jan 2022 09:16:12 GMT

I lost my old SIM and it has been more than 4 months since I last used it. I bought a new SIM today. Can I transfer the old number to the new SIM?

I can share SIM number, phone number and any other details if you want.

Appreciate any help.

Thanks

Re: Transferring old Public mobile number to the new SIM

Metal1967 — Tue, 09 Apr 2019 22:49:16 GMT

@kdkhanna1

After 90 days the account is closed and you lose the phone number.

Re: Transferring old Public mobile number to the new SIM

SD08 — Tue, 09 Apr 2019 23:12:45 GMT

@kdkhanna1

If you are able to log into your self-serve account at all, chances are it can be reactivated. If you are fine with the last plan you had, then top up the account with the required amount and it should reactivate. Then you would go to Plan & Add-ons -> Change SIM Card. (But that's only necessary if you no longer have your previous SIM.)

If you can't login with your old username and password, then your account is gone and you'd have to start a new account with a new number at the activation page.

Re: Transferring old Public mobile number to the new SIM

Lieux — Tue, 09 Apr 2019 23:05:58 GMT

@kdkhanna1 I am curious let us know please if it was possible for you to reactivate your number after 4 months. Thanks.

Re: Transferring old Public mobile number to the new SIM

mimmo — Tue, 09 Apr 2019 23:47:04 GMT

@Lieux much depends when the plan expired. The sim was lost 120 days ago but when did the plan expire? Or was it on autopay and still active? Or If it was put into lost stolen mode when it was lost then 90 days start from then.

Re: Transferring old Public mobile number to the new SIM

Lieux — Wed, 10 Apr 2019 00:05:35 GMT

@mimmo wrote:
@Lieux much depends when the plan expired. The sim was lost 120 days ago but when did the plan expire? Or was it on autopay and still active? Or If it was put into lost stolen mode when it was lost then 90 days start from then.

Thanks for the clarification!

Re: Transferring old Public mobile number to the new SIM

Dogbert — Wed, 10 Apr 2019 08:05:26 GMT

The SIM card is deactivated after 90-days and PM will not re-activate it. It's not impossible, but it's not done.

PM is most likely using a 90-day return to pool for the phone number; thus, for the 90-day deactivation period.

To get your phone number back:

- get another SIM ASAP and try to search for your number back upon activation

- if not available; try calling it and see if it's been re-assigned

- if not, try sending a private message to see if someone internally can help you out

- if yes, explain the situation to the other person on the line your situation and see if you can work out a deal to get it back (I've known someone to purchase a lost business number back for $100.)

Good Luck!