topic Please send me my bill so I can expense it from work! The online one is not acceptable in Get Support

Please send me my bill so I can expense it from work! The online one is not acceptable

justin818 — Wed, 05 Jan 2022 09:16:09 GMT

Please send me my bill so I can expense it from work! The online one is not acceptable

Re: Please send me my bill so I can expense it from work! The online one is not acceptable

RobertQc — Tue, 09 Apr 2019 22:04:50 GMT

@justin818 wrote:
Please send me my bill so I can expense it from work! The online one is not acceptable

Public Mobile self-serve does not have a user accessible billing statement generator. (Only transaction history for approximately 6 months or 1 year if you manually select) Nor do they send them to you without a special request. Most pre-paid mobile service providers do not give you statements so you will have to contact the moderator team to get your statements. We community helpers are other customers trying to help out with no system access and only a moderator will be able to access your account statements.

Click this to send them a message

Make sure to include
First name:    Last name:
Street address: Suite/Apartment (if applicable):
City:     Province:     Postal Code:
Customer phone number    Account #
Email address (if possible):     Requested Month / Period
Amount paid

It can take up to 30 days to get your billing statement so be patient, however last time I requested it I got it in 4 days.

Re: Please send me my bill so I can expense it from work! The online one is not acceptable

SD08 — Tue, 09 Apr 2019 22:05:33 GMT

For a receipt, click this Moderator_Team link to send a private message for assistance.

Include the following info:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Koodo prepaid or Public Mobile: Public Mobile
Customer phone number:
Account #:
Email address (if possible):
Requested Month / Period:
Amount paid:

Edit: Ninja'd by Robert lol

Re: Please send me my bill so I can expense it from work! The online one is not acceptable

RobertQc — Tue, 09 Apr 2019 22:05:42 GMT

@justin818 Yes, even with the new verification system in place, make sure to send

First name:    Last name:
Street address: Suite/Apartment (if applicable):
City:     Province:     Postal Code:
Customer phone number    Account #
Email address (if possible):     Requested Month / Period
Amount paid

I did not have to use the new verification link to get my statement, I only needed to provide the above in the first message.

Re: Please send me my bill so I can expense it from work! The online one is not acceptable

Luddite — Fri, 19 Apr 2019 17:20:33 GMT

@justin818 If you cannot be bothered to wait for the moderators, most companies, at least according to my accountant, will accept your credit card statement plus a printout from Payment History in your self-serve account.