topic Re: Staying with PM in Get Support

Staying with PM

MEU_21 — Wed, 05 Jan 2022 09:15:48 GMT

So, I come back from vacation and find PM's text about the price increase, the reversal, and now the mass exodus to the guy in psychadelic spandex. Wow.

For someone like me who doesn't need canada-wide, nor the full 4GB (I use about 3GB/m), and already have another 2.5 months vested in the next pay cycle, Koodo's deal is not worth it for me. It makes no sense to pay extra for data I wouldn't even use.

I'm perplexed by all the moth being drawn to 5GB/$40 flame. Overall, the trend is towards plans with greater data, for all providers. Despite all the fears about what may happen to PM, Koodo is no less isolated and has no better track record.

I'm willing to call the bluff and stay with PM, especially as it meets my needs and the plans should drop with loyalty... removing the rewards will impact not just those on the fall promo, but all PM subscribers... so, I doubt they will remove it.

That being said, if a more attractive deal is provided in the future, I will definitely consider it.

Re: Staying with PM

mimmo — Mon, 26 Feb 2018 00:11:13 GMT

Welcome back. I too was on vacation when the first text came. Untill my rewards dry up in staying put. What future migration incentives might be I do not know, mb better mb worse. But it kind of feels like we are on an over booked flight where they first offer x to take snore flight, then x +y if still over booked. The tricky part is to take an offer before they drag you off the plane

Re: Staying with PM

Korth — Mon, 26 Feb 2018 00:16:34 GMT

The guy in psychedelic spandex has a name: he is El Tabador!

Re: Staying with PM

PhoneSeeker — Mon, 26 Feb 2018 01:25:32 GMT

@Korthwrote:
The guy in psychedelic spandex has a name: he is El Tabador!

He's in retirement. They should really bring him back, but for Public Mobile this time! A good job for him in his golden years.

Re: Staying with PM

Korth — Mon, 26 Feb 2018 01:33:03 GMT

I can't quite figure out how a 4" tall pseudo-Mexican Luchador is supposed to represent a Canadian phone company.

But Public Mobile does need a mascot. Or, well, at least they would, in theory, if they did any advertising.

Re: Staying with PM

torontokris — Mon, 26 Feb 2018 02:08:18 GMT

@Korthwrote:
I can't quite figure out how a 4" tall pseudo-Mexican Luchador is supposed to represent a Canadian phone company.

But Public Mobile does need a mascot. Or, well, at least they would, in theory, if they did any advertising.

They do some advertising billboards the phone company without a number

Re: Staying with PM

PhoneSeeker — Mon, 26 Feb 2018 06:35:08 GMT

deleted

Re: Staying with PM

Korth — Mon, 26 Feb 2018 02:29:32 GMT

PM's lack of visibility does make it difficult to gain referrals.

I say "Public Mobile", they say "never heard of it", I say "check out their website", they say "Okay ... well ... I dunno, plans aren't bad but a lot of angry people complaining about it".

"Public Mobile" google search ... top hits are official site, wikipedia, twitter, cellular comparison sites ... then "about 53,000 results" involving plan cancellations, price increases, CCTS complaints, rip-off accusations, etc ... if I had never heard of PM then 2 minutes on google would surely scare me away from it forever, lol.

Re: Staying with PM

fanfan — Mon, 26 Feb 2018 02:51:38 GMT

I thought about it for a while but also decided to stick with PM in hopes that they won't increase the price in the future, or in hopes that Koodo offers more gb data at a lower price and better incentive. It's hard to beat PM's $2 autopay discount and $1 annual loyalty discount. $37/month for 4 gb data is hard to beat if you are not a data hog.

Re: Staying with PM

will13am — Mon, 26 Feb 2018 04:33:30 GMT

@MEU_21, very interesting perspective. It is always nice to know what drives each customer in their decision making. It helps one to calibrate the decision making.

I am in the camp that doesn't use the entire 4 gigs every month consistently. I have gone over from time to time, but the average is definitely inside of 4 gigs. So arguably, extra data fits into the "future proofing" bin mostly and contingency bin less so.

As for calling their bluff, I am not so bold with doing that. In the relatively short time with this service, I believe there have been two price increases for the so called legacy customers that have access to the call center. So, price increased for this brand are a certainty. Dave's promise of no surprises isn't quite true.

Having said that, the price increases for the legacy plans have not garnered the venom that we saw with the increase on the 2016 fall promo. This is the only thing that held back this latest increase. If enough customers leave/migrate, the voice of the remaining customers is much diminished. The protection that we enjoyed as a cohesive large group this time may not be there the next time. Keep this in mind for the future.

I do fully agree that as time marches on, data plans have ever increasing bucket sizes. They do come with price increases. At the moment, $40 is an unspoken minimum price point for a full featured cellular plan across all brands. No brand wants to present a "normal every day" price at less than this price point, not even Freedom Mobile. The upgraded promo offers a data bucket size that is statistically speaking on the higher side of average. The price for this data bucket size is on the lower side of average. This makes for very compelling offer in that there isn't a substantial savings in getting a plan with a smaller data bucket. Could the next offer have even more data? I would say similar or likely higher, definitely not lower. Could the next offer have a higher price? I would say similar or higher, definitely not lower. There is nothing I can see that indicates any future migration plan, IF offered, will be cheaper than what we have before us today.

In a way Telus has blinked twice. They took the price increase off the table for now. Then they quietly sweetened the migration offer. Anyone betting on Telus blinking a third time? I will admit that I am on the fence on this one, not confident enough to say I am definitely staying.

BTW, I have done some research into Koodo price stability and it seems a lot better than Public Mobile. I do know of people who have legacy plans with no price increase over a period longer than the existence of this brand under Telus. This is a data point that needs to be taken into account.

Re: Staying with PM

mimmo — Mon, 26 Feb 2018 04:49:12 GMT

@will13am it has probably been said before but if PM had done a similar migration offer and price increase as they did to legasy customers I doubt there would have been the huge back lash. i think many people would have accepted a $3 increase with few complaints.

What the future of our plans will be is uncertain. If history (this offer and the ones offered to legasy customers) is to say anything i think future migration offers will be on par to the current plans they want us to leave. the current 1gb bonus is just to wash away that failed attempt.

Re: Staying with PM

Korth — Mon, 26 Feb 2018 05:08:44 GMT

Reading through a bunch of the other active threads here where people are discussing the Koodo offers to PM refugees, I see a lot of variations of:

"Try talking to another Koodo rep, and another, and another, until you get one who'll give you the deal"

"You'll probably have to drive a few miles to other Koodo stores, like I did"

"You have to give the Koodo people the website links so they can see all the promo details"

"You just have to be patient, polite but firm, try to haggle a bit, they never start off with their best offer"

"YMMV"

etc

That alone is more than enough reason enough for me to stay with PM.

I have to move from rep to rep, drive from store to faraway store, be persistent and haggle and negotiate for the offer they're supposedly offering me? I have to come with all the information they need to know their own price? I have to work hard into earning them a sales commission?

I don't expect to haggle over grocery prices at Save-On or Walmart. I also don't expect that other customers will be able to haggle for prices and deals different than mine. Ridiculous.

If Koodo wants my business then they have to make their offer and wait until I decide to accept or reject it on their terms - and if I walk into their shop only to find their offer is not what they promised then I walk right back out.

I'm not a misanthrope or shy of confrontation or any of that, quite the opposite. I just don't waste my time playing other peoples' games, if that means I lose out on a killer deal then so be it, in this business there are a dozen alternatives who are eager to take new customers.

Re: Staying with PM

PhoneSeeker — Mon, 26 Feb 2018 05:13:08 GMT

@Korthwrote:
Reading through a bunch of the other active threads here where people are discussing the Koodo offers to PM refugees, I see a lot of variations of:
"Try talking to another Koodo rep, and another, and another, until you get one who'll give you the deal"
"You'll probably have to drive a few miles to other Koodo stores, like I did"
"You have to give the Koodo people the website links so they can see all the promo details"
"You just have to be patient, polite but firm, try to haggle a bit, they never start off with their best offer"
"YMMV"
etc

That alone is more than enough reason enough for me to stay with PM.

I have to move from rep to rep, drive from store to faraway store, be persistent and haggle and negotiate for the offer they're supposedly offering me? I have to come with all the information they need to know their own price? I have to work hard into earning them a sales commission?

I don't expect to haggle over grocery prices at Save-On or Walmart. I also don't expect that other customers will be able to haggle for prices and deals different than mine. Ridiculous.

If Koodo wants my business then they have to make their offer and wait until I decide to accept or reject it on their terms - and if I walk into their shop only to find their offer is not what they promised then I walk right back out.

I'm not a misanthrope or shy of confrontation or any of that, quite the opposite. I just don't waste my time playing other peoples' games, if that means I lose out on a killer deal then so be it, in this business there are a dozen alternatives who are eager to take new customers.

Well said.

Re: Staying with PM

will13am — Mon, 26 Feb 2018 05:15:11 GMT

@mimmowrote:
@will13am it has probably been said before but if PM had done a similar migration offer and price increase as they did to legasy customers I doubt there would have been the huge back lash. i think many people would have accepted a $3 increase with few complaints.

What the future of our plans will be is uncertain. If history (this offer and the ones offered to legasy customers) is to say anything i think future migration offers will be on par to the current plans they want us to leave. the current 1gb bonus is just to wash away that failed attempt.

Don't discount the value of the extra gig to the typical affected customer. As I don't use it regularly, it is worth something but less to those who come close or hit the 12 barrier every 90 days. Another perspective is that the extra gig is the flexibility that 12 gigs over 90 days offers. For those rare months that I do hit 4 gigs, I would be into overage territory if I want my data to continue.

Re: Staying with PM

will13am — Mon, 26 Feb 2018 05:20:26 GMT

@Korthwrote:
Reading through a bunch of the other active threads here where people are discussing the Koodo offers to PM refugees, I see a lot of variations of:
"Try talking to another Koodo rep, and another, and another, until you get one who'll give you the deal"
"You'll probably have to drive a few miles to other Koodo stores, like I did"
"You have to give the Koodo people the website links so they can see all the promo details"
"You just have to be patient, polite but firm, try to haggle a bit, they never start off with their best offer"
"YMMV"
etc

That alone is more than enough reason enough for me to stay with PM.

I have to move from rep to rep, drive from store to faraway store, be persistent and haggle and negotiate for the offer they're supposedly offering me? I have to come with all the information they need to know their own price? I have to work hard into earning them a sales commission?

I don't expect to haggle over grocery prices at Save-On or Walmart. I also don't expect that other customers will be able to haggle for prices and deals different than mine. Ridiculous.

If Koodo wants my business then they have to make their offer and wait until I decide to accept or reject it on their terms - and if I walk into their shop only to find their offer is not what they promised then I walk right back out.

I'm not a misanthrope or shy of confrontation or any of that, quite the opposite. I just don't waste my time playing other peoples' games, if that means I lose out on a killer deal then so be it, in this business there are a dozen alternatives who are eager to take new customers.

I fully agree that the price increase was not well planned as was the surprise migration plan revision. A lot of agents out there haven't got the memo yet. As the days go by, they will and the uniformity of service for the Public Mobile migrants will improve. For me I try to be careful and not be the first in line or the guy having to turn out the lights. I am in the mid pack right now, readying to make the move. I am armed with research information and secured a name I can trust at a local kiosk when I am ready to make the move.

Re: Staying with PM

Korth — Mon, 26 Feb 2018 06:00:10 GMT

@will13amwrote:
A lot of agents out there haven't got the memo yet.

Maybe my viewpoint is biased because I'm in a production-based industry, not a service-based industry. A business where you do not market products you can't produce and you do not sell items when you don't even have all the parts to make them in stock. Basically an industry where if you offer anything to a client then you'd better be able to deliver or you lose, everyone gets briefed at the meetings, everyone knows the plan, everyone gets the memo.

Re: Staying with PM

torontokris — Mon, 26 Feb 2018 06:26:31 GMT

@Korthwrote:
Reading through a bunch of the other active threads here where people are discussing the Koodo offers to PM refugees, I see a lot of variations of:
"Try talking to another Koodo rep, and another, and another, until you get one who'll give you the deal"
"You'll probably have to drive a few miles to other Koodo stores, like I did"
"You have to give the Koodo people the website links so they can see all the promo details"
"You just have to be patient, polite but firm, try to haggle a bit, they never start off with their best offer"
"YMMV"
etc

That alone is more than enough reason enough for me to stay with PM.

I have to move from rep to rep, drive from store to faraway store, be persistent and haggle and negotiate for the offer they're supposedly offering me? I have to come with all the information they need to know their own price? I have to work hard into earning them a sales commission?

I don't expect to haggle over grocery prices at Save-On or Walmart. I also don't expect that other customers will be able to haggle for prices and deals different than mine. Ridiculous.

@Korth so are you saying Koodo refused you or someone you know or someone on this forum the 4gb $40 plan after sending you/them the text? Otherwise who's running around not getting what they were promised and Koodo not fulfilling them? Because half the people who are denied are not eligible for the promo plan and went in with a code that they did not get text message or offered to them expecting to just get the plan. The other half are taking an unpublished 5gb offer probably meant for loyalty or to persuade people who were on the fence... And then complain in here that they didn't get it. Well they were never offered it to start.

The other posters are complaining about a free Sim that also was never promised to them.

Re: Staying with PM

torontokris — Mon, 26 Feb 2018 06:30:28 GMT

@Korthwrote:
@will13amwrote:
A lot of agents out there haven't got the memo yet.
Maybe my viewpoint is biased because I'm in a production-based industry, not a service-based industry. A business where you do not market products you can't produce and you do not sell items when you don't even have all the parts to make them in stock. Basically an industry where if you offer anything to a client then you'd better be able to deliver or you lose, everyone gets briefed at the meetings, everyone knows the plan, everyone gets the memo.

@Korth same comment as I posted above. What did Koodo market that they didn't fulfill? The problem is people are trying to get offers that were not sent to them or they were not eligible for. Then crying on the forums when they don't get 5Gb and a free Sim that was never promised to them in the first place.

Re: Staying with PM

Korth — Mon, 26 Feb 2018 06:43:04 GMT

@torontokriswrote:
What did Koodo market that they didn't fulfill?

I know Koodo has been (and still is) trying to sort everything and everyone out. But their own people don't know what to do with all these PM customers showing up in response to offers Koodo has been (and still is) sending out. The first thing Koodo sells which PM doesn't is helpful, useful, trouble-free face-to-face service - and they're already failing to deliver the moment PM customers walk in the door.

I know many PM customers scored the Big Deal, congrats. But many others are still jumping through hoops, waiting for a response or approval or another chance. Some are disaffected because they grabbed Koodo's offer and missed out on Koodo's subsequent better offers. To me this is failed "product" delivery, Koodo should have had the "product" ready to go and all their people onboard before they marketed it.

Re: Staying with PM

torontokris — Mon, 26 Feb 2018 06:51:40 GMT

@Korthwrote:
@torontokriswrote:
What did Koodo market that they didn't fulfill?
I know Koodo has been (and still is) trying to sort everything and everyone out. But their own people don't know what to do with all these PM customers showing up in response to offers Koodo has been (and still is) sending out.

I know many PM customers scored the Big Deal, congrats. But many others are still jumping through hoops, waiting for a response or approval or another chance. Some are disaffected because they grabbed Koodo's offer and missed out on Koodo's subsequent better offers. To me this is failed "product" delivery, Koodo should have had the "product" ready to go and all their people onboard before they marketed it.

I'll agree they should have had all reps on board ready for the influx or send out a memo first. however you keep talking about failed delivery and promises. I again ask who went to a Koodo both and was denied the 4gb plan they were promised and given a code for? What Koodo subsequent offers? Koodo never officially released a 5gb plan. Someone leaked the internal code and that's where people are going store to store to get and haggle for. But they were never promised it. Nobody was.