topic Re: Payment discrepancy - self-serve portal in Get Support

Payment discrepancy - self-serve portal

ghotte — Wed, 05 Jan 2022 09:15:12 GMT

Just went to the self-serve portal to pre-pay (or top up my plan.) Used the drop-down menu to select "Pay amount due" and submitted the payment request which was followed by confirmation.

Subsequently checked my credit card statement and a transaction amount which was different was presented.

(I can provide back-up for both of these instances.)

Please advise.

Payment discrepancy - self-serve portal

ghotte — Wed, 05 Jan 2022 09:15:10 GMT

Just went to the self-serve portal to pre-pay (or top up my plan.) Used the drop-down menu to select "Pay amount due" and submitted the payment request which was followed by confirmation.

Subsequently checked my credit card statement and a transaction amount which was different was presented.

(I can provide back-up for both of these instances.)

Please advise.

Re: Payment discrepancy - self-serve portal

mimmo — Sat, 24 Feb 2018 15:37:22 GMT

Did you take local taxes into account?

Some details on both figures would help.

Re: Payment discrepancy - self-serve portal

ghotte — Sat, 24 Feb 2018 22:57:24 GMT

My plan is $62 and the amount charged was $70.06 (see attachments below.)

It may be taxes but not certain b/c I'm normally charged the former amount.

Re: Payment discrepancy - self-serve portal

ghotte — Sat, 24 Feb 2018 15:44:02 GMT

Simple calculation shows it's 13% added taking the total to $70.06

Thanks for the note

Re: Payment discrepancy - self-serve portal

Korth — Sat, 24 Feb 2018 16:30:27 GMT

@ghotte

This is a public forum, you might want to adjust that screenshot to obscure your personal information.