topic Re: Changing your number in Get Support

Changing your number

Betheevill — Wed, 05 Jan 2022 09:15:10 GMT

Why can’t I change my number ?????????? It always says Chang failed

Re: Changing your number

Alex888 — Tue, 09 Apr 2019 06:27:55 GMT

@Betheevill Are you trying to move your number from another company? Have you change your number in the last 30 days? Have you tried the Chrome browser in incognito mode?

Re: Changing your number

RobertQc — Tue, 09 Apr 2019 06:30:53 GMT

@Betheevill wrote:
Why can’t I change my number ?????????? It always says Chang failed

@Betheevill If you changed it already once within the last 30 days you can't change it again, but if you find a number you want you can contact the mods and they may be able to "hold" the number for you when that 30 day period is over, if that number was one you specifically wanted.

Re: Changing your number

Betheevill — Tue, 09 Apr 2019 06:48:39 GMT

No I just opened the account and now for my personal security I need it changed do I have to wait for my account anaversary date before I can change it

Re: Changing your number

Alex888 — Tue, 09 Apr 2019 06:53:57 GMT

@Betheevill If you haven't changed it in the last 30 days then you should be able too. Try using Chrome in incognito.

Are you trying to move the number from another cell provider?

Re: Changing your number

RobertQc — Tue, 09 Apr 2019 07:31:39 GMT

@Betheevill wrote:
No I just opened the account and now for my personal security I need it changed do I have to wait for my account anaversary date before I can change it

@Alex888 wrote:
@BetheevillIf you haven't changed it in the last 30 days then you should be able too. Try using Chrome in incognito.

Are you trying to move the number from another cell provider?

@Alex888 I am not sure about this if they just signed up? I thought when you first sign up and select a new number (not porting) you have to wait 30 days after a new activation to select a new number again, as the first number counts as selecting a new number... but I could be wrong.

@will13am wrote:
if you are using the select new number option, it's once every 30 days. There's no override, don't waste time even thinking of asking the moderators. If you are changing a number by porting, there's no theoretical limit.

@will13am Does the first selection count on a new activation?

Re: Changing your number

geopublic — Tue, 09 Apr 2019 13:53:39 GMT

@RobertQc wrote:

@Betheevill wrote:
No I just opened the account and now for my personal security I need it changed do I have to wait for my account anaversary date before I can change it
@Alex888 wrote:
@BetheevillIf you haven't changed it in the last 30 days then you should be able too. Try using Chrome in incognito.

Are you trying to move the number from another cell provider?

@Alex888 I am not sure about this if they just signed up? I thought when you first sign up and select a new number (not porting) you have to wait 30 days after a new activation to select a new number again, as the first number counts as selecting a new number... but I could be wrong.

@will13am wrote:
if you are using the select new number option, it's once every 30 days. There's no override, don't waste time even thinking of asking the moderators. If you are changing a number by porting, there's no theoretical limit.
@will13am Does the first selection count on a new activation?

@will13amfrom what @Betheevill described it must count otherwise she should be able to change it. If it's a security issue then my recommendation is for @Betheevill to contact a moderator to see if they can make an exception.

@Betheevilljust click here the link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.