topic Re: Sorry, we cannot complete your call, you do not have the required long distance add on in Get Support

Sorry, we cannot complete your call, you do not have the required long distance add on

shayan — Wed, 05 Jan 2022 09:15:02 GMT

i can't call and it said Sorry, we cannot complete your call, you do not have the required long distance add on but my plan cover covers 100 minute provincial call

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

RobertQc — Tue, 09 Apr 2019 03:14:28 GMT

@shayan wrote:
i can't call and it said Sorry, we cannot complete your call, you do not have the required long distance add on but my plan cover covers 100 minute provincial call

@shayan

Sorry you are having trouble. You might find that adding a ”1” to the beginning of your phone call dial might solve the issue. As long as you have minutes left (are not on a limited calling plan) your account may have a provisioning issues where the database of included calling numbers is corrupted. Please reach out to the moderator team and they should be able to reprovision your account. Click this to send them a message

For more information about contacting a moderator Click Here

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Alex888 — Tue, 09 Apr 2019 03:16:38 GMT

@shayan Check the main page of your account, does it show how many minutes you have used? If it doesn't show any thing it means that you used all of your minutes for the month.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

shayan — Wed, 10 Apr 2019 02:05:55 GMT

Thanks but I checked the usage history, not more than 7 minutes, i buy this sim for my father , he is not talking that much

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

shayan — Wed, 10 Apr 2019 02:15:28 GMT

Unfortunately it doesn’t work and when I click nothing happen is there phone number which i can call???

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

computergeek541 — Wed, 10 Apr 2019 02:21:30 GMT

@shayan wrote:
Unfortunately it doesn’t work and when I click nothing happen is there phone number which i can call???

Public Mobile does not allow cusotmers to call in to speak to customer service. This is advertised on the homepage as a way to offer customers better pricing. To contact Public Mobile, you must send a private message to the moderators as mentioned earlier. There are no other options. That can be done through this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

JiayiL — Wed, 10 Apr 2019 02:27:15 GMT

Are you new to public mobile? It can take a few hours for a new line to be setup. If not, you can send a private message to a moderater for help.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

carthi1985 — Wed, 10 Apr 2019 03:09:11 GMT

Hello, I'm getting the same response when I make a call from my public mobile. It's been a week I received a call as well.

Not sure what is the issue here.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Dylan3 — Wed, 10 Apr 2019 05:08:11 GMT

Check your account and make sure that you have enough minutes on your account