topic Re: Cannot received calls after switching from Chart in Get Support

Cannot received calls after switching from Chart

FatSheep — Wed, 05 Jan 2022 09:14:27 GMT

I had the service agent to help to port a number from Chart. After 10 min, I can make phone calls, use LTE data. However, I am not able to receive phone calls. The old SIM is still active and it could make and receive phone calls as usual after over 24 hours of switching. Where was this stuck?

Re: Cannot received calls after switching from Chart

Lieux — Mon, 08 Apr 2019 23:47:34 GMT

@FatSheep wrote:
I had the service agent to help to port a number from Chart. After 10 min, I can make phone calls, use LTE data. However, I am not able to receive phone calls. The old SIM is still active and it could make and receive phone calls as usual after over 24 hours of switching. Where was this stuck?

Probably..you need to reach the moderator to let them know with details of your port...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time is few hours to 2 days.

Re: Cannot received calls after switching from Chart

mimmo — Mon, 08 Apr 2019 23:47:42 GMT

@FatSheep if it has been mor than 24 hours you probably have a failed port. I would call chatr and confirm your account number and name on the account. once confirmed send a private message to moderator_team titled failed port and ask them to reinitate the port usng the confirmed information. until port is complete use your old chatr sim

Re: Cannot received calls after switching from Chart

ZfromVanC — Mon, 08 Apr 2019 23:49:17 GMT

It can take up to a day to complete a phone number port . Use your old sim until it stops working, then you'll know the port has been completed and can start using your PM sim card.

Re: Cannot received calls after switching from Chart

mimmo — Mon, 08 Apr 2019 23:55:44 GMT

@ZfromVanC just a clarification

cell to cell ports typically take upto 2 hours, the max 3-4 hours. Anything longer typically means a failed port.
landline ports if i recall correctly are 24-48 hours.
Voip ports I think are longer and take 5-7 days.