topic Re: Calling landlines in Get Support

Calling landlines

Russell — Wed, 05 Jan 2022 09:14:19 GMT

When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

Re: Calling landlines

popping — Mon, 08 Apr 2019 23:10:15 GMT

@Russell wrote:
When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

Re: Calling landlines

Alex888 — Mon, 08 Apr 2019 23:11:37 GMT

@Russell Have you tried dialing a 1 before the number?

Re: Calling landlines

Dylan3 — Wed, 10 Apr 2019 05:15:01 GMT

I suggest speaking to public mobile staff about this as they can help you

Re: Calling landlines

srlawren — Wed, 10 Apr 2019 18:19:13 GMT

@Dylan3 wrote:
I suggest speaking to public mobile staff about this as they can help you

@Russell before you do that, I'd recommend you try what @Alex888 posted. If that still doesn't work, then do reach out to the moderator team for assitance. You can learn how here: How to Get Help - Community

Re: Calling landlines

cavemantoronto — Thu, 11 Apr 2019 04:58:23 GMT

@Russell wrote:
When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan

This could be same glitch that causes long distance error message and call cannot be made for a local call. Try lost/stolen trick in self serve and the turn service back on. Other than that, something is wrong on other end and you have to get moderators to fix it.

Re: Calling landlines

srlawren — Thu, 18 Apr 2019 15:53:47 GMT

@Russell any updates??