topic Re: having problem with my reward in Get Support

having problem with my reward

lewistang1990 — Wed, 05 Jan 2022 09:14:08 GMT

Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity.

i have received this . because my girlfriend auto pay did't work and did't make the payment . Then i lost one refer a friend . But made the payment after . still on my reward.

what Should i do ?

Re: having problem with my reward

Alex888 — Mon, 08 Apr 2019 21:31:55 GMT

@lewistang1990 Do you mean that her service was suspended while yours renewed and you didn't get the $1 referral reward, but it showed up in your account again after she renewed her plan?

Re: having problem with my reward

cavemantoronto — Mon, 08 Apr 2019 21:38:51 GMT

@lewistang1990 wrote:
Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity.
i have received this . because my girlfriend auto pay did't work and did't make the payment . Then i lost one refer a friend . But made the payment after . still on my reward.
what Should i do ?

The reward will return next renwal. You can ask moderators for credit but not be worthwhile for $1.

Re: having problem with my reward

lewistang1990 — Mon, 08 Apr 2019 21:54:27 GMT

no never show on my acount again . the $1 reward did not show on my acount even though she made the payment . she set up auto pay already . but the payment did not go itself.

Re: having problem with my reward

lewistang1990 — Mon, 08 Apr 2019 21:55:13 GMT

i Will wait and see

Re: having problem with my reward

Alex888 — Mon, 08 Apr 2019 21:56:49 GMT

@lewistang1990 If it doesn't show up in your account again in a couple of days you can contact the moderators, you can send them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437