topic Re: Auto pay in Get Support

Auto pay

wheezy63 — Wed, 05 Jan 2022 09:14:00 GMT

Have been using autopsy each month. Money is in account but account has been suspended due to non payment. can someone please contact me and explain why

Re: Auto pay

missorange — Mon, 08 Apr 2019 19:58:20 GMT

PM system had problems today as other people mentioned the same issues today. Try to load and pay manually.

Re: Auto pay

bssbronzie — Mon, 08 Apr 2019 19:58:04 GMT

the system maintainence yesterday caused problems for a lot of users. The mods are working on it right now 🙂

They're manually restoring everyone's account at the moment. I just had my service returned not too long ago. so be patient (or shoot them a dm if it's urgent)

Re: Auto pay

Lieux — Mon, 08 Apr 2019 19:58:55 GMT

@wheezy63 wrote:
Have been using autopsy each month. Money is in account but account has been suspended due to non payment. can someone please contact me and explain why

To reach the moderator you need to write a private message..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 It was a problem with autopay today..if after restarting your phone you still have problem write a message and give them details of your problem. Waiting time is few hours to 2 days. Be patient.

It will be more secure to put the money in your account few days before your renewal date..just to be sure!

Re: Auto pay

will13am — Mon, 08 Apr 2019 20:00:37 GMT

@wheezy63, as already mentioned Public Mobile is aware of the situation and is working hard to fix affected accounts. If you end up being left out or have any additional concerns, by all means, send a private message to the moderator team. Recognize that they might be very busy working on the renewal bug and may be delayed in their response. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for additional information on contacting the moderator team.