topic Re: Unlocking in Get Support

Unlocking

Jskarv — Wed, 05 Jan 2022 09:13:54 GMT

I'm looking to unlock my phone.
I've been with PM for around since ~May 2017.

After reviewing PM's board, I'm at a bit of a loss as how to proceed.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237
It states to "send us a message" including my phone model and IMEI.

Where do I send this message?
Has anyone who has done this successfully with a phone registered to PM after January 25 2015?

Thanks for your help!

Re: Unlocking

NDesai — Fri, 23 Feb 2018 00:15:01 GMT

@Jskarv You will need to send a private message to the Moderator_Team to unlock your phone. They will only unlock phones locked to Telus/Koodo/PM.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Unlocking

Jskarv — Fri, 23 Feb 2018 00:30:52 GMT

Thanks very much. I contacted the Moderator_Team now and am awaiting a response from them 😄

Re: Unlocking

shaner82 — Fri, 23 Feb 2018 02:10:00 GMT

Or just call Telus. They'll unlock it for you as well

Re: Unlocking

Jskarv — Fri, 23 Feb 2018 20:16:32 GMT

A moderator got in touch with me right away and my phone was unlocked. It works right now!

That was great, thanks again to S.O.

Re: Unlocking

Simon_O — Fri, 23 Feb 2018 20:19:36 GMT

All the pleasure was for me Jskarv ! ＼(★^∀^★)／

Cheers,

Simon

Re: Unlocking

fanfan — Mon, 26 Feb 2018 03:17:01 GMT

I've unlocked about 3 phones by calling Telus. Back in the day I was charged $50 and you needed a monthly or prepaid account, but now in 2018 you don't need anything other than just giving them the imei.