topic Re: No incoming calls in Get Support

No incoming calls

Sage834 — Wed, 05 Jan 2022 09:13:46 GMT

Just ported from Virgin, can call but no getting incoming! Help

Re: No incoming calls

mimmo — Thu, 22 Feb 2018 16:24:48 GMT

welcome to PM I think you have a stuck port. you will need to follow the instructions below to contact a mod.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: No incoming calls

Acekiller — Thu, 22 Feb 2018 17:50:29 GMT

good luck and welcome to the community!

Re: No incoming calls

chakri264 — Thu, 22 Feb 2018 17:53:52 GMT

Porting can take up to 2 days. So dont worry. My cousin ported two days ago. She got outgoing and Text messaging right away. It took about 24 hours to get the incoming. so its common.

Re: No incoming calls

Korth — Thu, 22 Feb 2018 18:03:40 GMT

@Sage834

Don't forget to try restarting your device every few hours.

I've recently been informed this is not strictly required in this modern era of new fangled infernal contraptions. But I'm old school, nothing beats a clean install and a fresh reboot for clearing system glitches.