topic Re: Account was suspended before the due date. in Get Support

Account was suspended before the due date.

forza78 — Wed, 05 Jan 2022 09:13:44 GMT

I can not receive incoming call and my account was suspended. I never had any problems before. My account is on Auto-pay. Anyone knows what is going on. It looks like there is no customer service line . How do I get in touch with PM?

Re: Account was suspended before the due date.

popping — Mon, 08 Apr 2019 18:12:30 GMT

@forza78 wrote:
I can not receive incoming call and my account was suspended. I never had any problems before. My account is on Auto-pay. Anyone knows what is going on. It looks like there is no customer service line . How do I get in touch with PM?

When is your renewal date?

Is your account was suspended before your renewal date?

If yes, send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account was suspended before the due date.

Lieux — Mon, 08 Apr 2019 18:11:25 GMT

@forza78 wrote:
I can not receive incoming call and my account was suspended. I never had any problems before. My account is on Auto-pay. Anyone knows what is going on. It looks like there is no customer service line . How do I get in touch with PM?

You can write a message here to the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. You can also reactivate your account with a manuel payment. Waiting time is few hours to 2 days. Be patient.

Re: Account was suspended before the due date.

CS_Agent — Mon, 08 Apr 2019 18:22:52 GMT

Hello @forza78 and anyone else who is experiencing this issue!

Please note that we are aware certain plans have expired before their due date, but we do have a solution in place, which will be applied to the affected accounts, within the next 15-20mins.

I do apologize for the inconvenience, but it was flagged and will be resolved, so please bare with us!

Thank you,

Ashley

Re: Account was suspended before the due date.

Kahern — Mon, 08 Apr 2019 19:02:54 GMT

I'm experiencing the same problem. Cheers for the update.

Do we need to restart our phones once the fix has been put in place?

Re: Account was suspended before the due date.

Lieux — Mon, 08 Apr 2019 19:04:13 GMT

@Kahern wrote:
I'm experiencing the same problem. Cheers for the update.

Do we need to restart our phones once the fix has been put in place?

Let us know if it helped for you!! And if everything is ok now..

Re: Account was suspended before the due date.

Kahern — Mon, 08 Apr 2019 19:08:25 GMT

Nope I'm still getting the same error message. Any idea how long it will take to have our phone plans back online?

Re: Account was suspended before the due date.

Lieux — Mon, 08 Apr 2019 19:10:51 GMT

@Kahern wrote:
Nope I'm still getting the same error message. Any idea how long it will take to have our phone plans back online?

?????

Re: Account was suspended before the due date.

dgleba — Mon, 08 Apr 2019 19:15:43 GMT

I will add my input.

My account is not working as well.

I am on autopay.

It says it is expired and an autopay will be applied April 10th.

Hopefully the resolution will be applied soon.

Re: Account was suspended before the due date.

CS_Agent — Mon, 08 Apr 2019 19:18:24 GMT

Hello everyone,

For those you you affected by the plan expiry issue, please restart your phone and test your services.

If you are still unable to use your line, please send us a private message.

For any inquiries about Rewards or if you have made a manual payment, please send us a private message, as well.

Thank you,

The Public Mobile Team

Re: Account was suspended before the due date.

BLISS33 — Mon, 08 Apr 2019 19:18:54 GMT

It happened to me today also, payed and still no service, what's going on?

Re: Account was suspended before the due date.

bssbronzie — Mon, 08 Apr 2019 19:23:10 GMT

From what i gathered, the system maintainence caused a lot of plans to expire today and people getting their accounts suspended. Hold off the manual payment (because you won't get loyalties applied) and it may not work right now.

The mods are aware of this issue and is trying to fix it asap. But it sucks because i'm expecting some important calls in the next hour 😞

Re: Account was suspended before the due date.

katmckenzie — Mon, 08 Apr 2019 20:48:58 GMT

My phone service was suspended this morning. My account said it had expired. I had to pay my account one day early in order to have phone service. I have an autopay plan set up. The amount of 47.00 should come out automatically tomorrow as per the text I was sent by you. Please do not double charge me.

Re: Account was suspended before the due date.

karmask — Mon, 08 Apr 2019 21:18:46 GMT

Kat,

You need to contact a moderator to get the finances cleared up.

They will do it. Click on your envelop above ( are you signed in?)

click private message, and send it to Moderator_Team

Re: Account was suspended before the due date.

Playdo — Mon, 08 Apr 2019 21:25:28 GMT

I have the same issue with 3 lines. Just recently 2 of the lines are back up, I guess I need to be patien because the third line is mine.

Re: Account was suspended before the due date.

cb4_89 — Mon, 08 Apr 2019 21:37:23 GMT

I have the same issue. This is crazy.

Re: Account was suspended before the due date.

lam1 — Tue, 09 Apr 2019 05:19:41 GMT

In order to fix this issue ,I had to pay my manually, although I subscribed to automatic pay.

Please reimburse me 40 $.

Re: Account was suspended before the due date.

cpkirkhus — Tue, 09 Apr 2019 18:10:40 GMT

Hey there - yesterday when my plan was deactivated, I made a manual payment to reinstate it (I have autobilling setup).

Just wanting to confirmed I won't be double billed, and that my autobilling is still in place.

Thank you,

-CK

Re: Account was suspended before the due date.

Sakpase — Tue, 09 Apr 2019 20:46:17 GMT

I need help. My sim is lock since Sunday

Re: Account was suspended before the due date.

Lieux — Tue, 09 Apr 2019 20:48:20 GMT

@Sakpase wrote:
I need help. My sim is lock since Sunday

If your sim is locked you need to reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them to give you the PUK. Waiting time is few hours to 2 days. Be patient.