topic Re: Account locked in Get Support

Account locked

ShadowWarrior — Wed, 05 Jan 2022 09:13:39 GMT

Good afternoon,

Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked.

Thank you

Re: Account locked

NDesai — Wed, 21 Feb 2018 21:46:38 GMT

You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Account locked

ShadowWarrior — Wed, 21 Feb 2018 21:48:53 GMT

Thank you for your help. I just sent the mod a message.

Re: Account locked

MG10 — Thu, 01 Mar 2018 16:04:33 GMT

I Can't sign in or change my password. I think my pay period has expired. How do I get access again?

Re: Account locked

will13am — Thu, 01 Mar 2018 16:09:14 GMT

@MG10wrote:
I Can't sign in or change my password. I think my pay period has expired. How do I get access again?

@MG10, you should actually create a separate thread when posting your issue. It will receive much greater visibility. That said, password changes are not affected by account expiry. The reset function is a bit buggy. I suggest contacting the moderator team to assist with the password reset. See above post for how to get in touch with the moderator team.

Re: Account locked

MG10 — Thu, 01 Mar 2018 16:14:58 GMT

Thank you. I only noticed that after I had sent you a message. I appreciate the reply.

Re: Account locked

neelam — Tue, 29 May 2018 18:23:58 GMT

Hi There

I am Neelam bhardwaj, my email id is xxxxxxxxxxxxxxxxxxxxx@gmail.com and phone number is xxx-xxx-xxxx.

I am tried to access my account but its showing locked. Can you please activate my account

thanks

Neelam

Re: Account locked

Mathewpp — Sun, 30 Sep 2018 23:13:29 GMT

Hi please Any Moderator could help me reactivating my account that has been locked? Please I need to access self serve to add/change my plan

thank you

Re: Account locked

ShawnC13 — Sun, 30 Sep 2018 23:29:48 GMT

@Mathewpp wrote:
Hi please Any Moderator could help me reactivating my account that has been locked? Please I need to access self serve to add/change my plan

thank you

Have you tried the password reset function to get you into your account?