topic Re: Conflicting Renewal dates in Get Support

Payment Date - Confusion

SriS — Wed, 05 Jan 2022 09:13:34 GMT

I recently joined PublicMobile in Feb earlier this year. My payment is scheduled around 23rd and my account also reflects the same.
However, I received a text from Public Mobile stating that my payment is scheduled on Apr 11.
Is this a common glitch ?
Do I need to worry about it or can assume that my account details statnds true ?

Payment date changed by 2 weeks. Why?

mattmacneil — Mon, 08 Apr 2019 16:12:26 GMT

Hello,

My autopay date has been around the 27th of each month since I signed up. I paid my last bill on March 27th, and I just got a text saying my payment is due April 11th.
I think it may have something to do with changing my plan, I changed my plan from 5gb LTE to 2gb LTE, but I wasn't aware that this would start the cycle over. Does that mean I've essentially lost two weeks of service and now have to start paying on the 11th of every month? I changed my plan a while ago, can't say the exact date.
Thanks

Re: Payment date changed by 2 weeks. Why?

JackQuint — Mon, 08 Apr 2019 16:14:23 GMT

I think that's exactly what happened. Generally speaking, you should make changes at the end of a plan period to preserve what you've already paid for. That is one of the downsides of a prepaid service.

Re: Payment date changed by 2 weeks. Why?

Metal1967 — Mon, 08 Apr 2019 16:14:34 GMT

@mattmacneil

Yes..when you changedthe plan..you changed your renewal date...

Billing

Busaman — Mon, 08 Apr 2019 16:15:33 GMT

My billing cycle is $40 for every 30 days . My account page says next payment due apr 27 an just got a text saying payment due April 11? What’s going on?

Re: Payment date changed by 2 weeks. Why?

mattmacneil — Mon, 08 Apr 2019 16:16:41 GMT

Dang, that's a drag. Thanks for the heads up!

Re: Payment date changed by 2 weeks. Why?

Anonymous — Mon, 08 Apr 2019 16:17:20 GMT

And yes you lost those 2 weeks that you paid for. No refunds or pro-rating here.

Payment

gilbertJbernard — Mon, 08 Apr 2019 16:18:28 GMT

Hi my payment is set up to auto pay...it came out of my bank account March 30...my account says next payment due April 29... however I got a text saying my payment Is due April 11 and will come out of my account ?

Payment reminder

Ropergurl75 — Mon, 08 Apr 2019 16:19:51 GMT

Hello everyone.

Today I received a payment reminder saying the payment is due on April 11, 2019. The problem is, I payed on March 30th. When I look at my account on self serve it says my payment is due April 29th. Do I have a problem? Will my service be interrupted?

Thanks in advance for the response.

Conflicting Renewal dates

drewber83 — Mon, 08 Apr 2019 16:19:50 GMT

Just got a text Indicating my renewal was coming up on April 11th but I had made no changes and my account show paid until may 6th. Is there a system issue maybe? Attached are screenshots thanks

Asked to pay again in the same month

Olivias11 — Mon, 08 Apr 2019 16:20:31 GMT

I just recieved a message about my payment being due on April 11 when my payment is usually due on the 6th of every month. I have already paid for the month of April and was wondering why I would get this message?

I checked in my account and it says i have no outstanding balance and on my account it doesnt say anything about an upcoming payment until May.

Re: Billing

NDesai — Mon, 08 Apr 2019 16:20:41 GMT

@Busaman Depending on when you activated, renewal date should be after 30 days. I am not sure why you got the text. You might want to get in touch with a mod via private message to the Moderator_Team and have them confirm your renewal date.

Re: Conflicting Renewal dates

Anonymous — Mon, 08 Apr 2019 16:22:46 GMT

@Dave_M @CS_Agent

Whoa. I see a trend.

Re: Payment reminder

missorange — Mon, 08 Apr 2019 16:23:29 GMT

did you renew your plan early? so your orignial due date is Apr 11, you renewed and paid on Mar 30, so your next payment date should be Apr 29. Maybe the system not reconize the changes so you still received reminder. You can send private message to MOD team to confirm if you had some concern.

Re: Asked to pay again in the same month

mimmo — Mon, 08 Apr 2019 16:26:29 GMT

@Olivias11 the renewal date always changes, depending on the number of days in the month.

If you can post a screenshot of your payment history (last 30 days) we can help you figure things out.

Re: Payment reminder

Ropergurl75 — Mon, 08 Apr 2019 16:27:53 GMT

Thank you, I didn't even consider that. Now...how do I do that? Lol. New community member...

Re: Asked to pay again in the same month

missorange — Mon, 08 Apr 2019 16:27:59 GMT

I saw other posts have the same issue, maybe the system had problems.

Re: Payment reminder

missorange — Mon, 08 Apr 2019 16:28:57 GMT

@Ropergurl75 there are other post indicated the same problems, maybe just wait for MOD responses.

Re: Asked to pay again in the same month

Lieux — Mon, 08 Apr 2019 16:34:53 GMT

@Olivias11 wrote:
I just recieved a message about my payment being due on April 11 when my payment is usually due on the 6th of every month. I have already paid for the month of April and was wondering why I would get this message?
I checked in my account and it says i have no outstanding balance and on my account it doesnt say anything about an upcoming payment until May.

Did you ask for changing your plan?

Re: Asked to pay again in the same month

geopublic — Mon, 08 Apr 2019 16:36:13 GMT

@Olivias11 wrote:
I just recieved a message about my payment being due on April 11 when my payment is usually due on the 6th of every month. I have already paid for the month of April and was wondering why I would get this message?
I checked in my account and it says i have no outstanding balance and on my account it doesnt say anything about an upcoming payment until May.

There seems to be an issue with other customers receiving the same text with the same payment due date. My guess is that this text was sent in error.

If you still have concerns you can send a private message to the @CS_Agent by clicking here.