topic Re: Is Koodo a bad thing? in Get Support

Is Koodo a bad thing?

methyl — Wed, 05 Jan 2022 09:13:27 GMT

In the letter from Dave he said that all good things must come to an end, referring to 12GB/$120/90day plan on PM. Since he implies that being on this plan on PM as a good thing, does that mean that moving to Koodo on a similar plan is considered to be a bad thing by PM's general manager?

Most people already made the decision for themselves that it's a bad thing, but it's interesting to get the perspective of Dave, that he thinks along the same lines.

Thoughts on this?

Re: Is Koodo a bad thing?

canucks4life — Wed, 21 Feb 2018 19:31:32 GMT

I doubt it...really makes no difference when it comes to their bottom line whether PM or Koodo both fall under Telus probably why Koodo/PM subscriber numbers are never disclosed.

Really just comes down to personal preference for my situation Koodo US and Intl roaming options are more ideal.

Re: Is Koodo a bad thing?

imm1304 — Wed, 21 Feb 2018 19:30:48 GMT

Hey @methyl,

My understanding is that Koodo or PM is pretty much the same thing. If the price hikes were to come, they are equally likely to come to PM and Koodo as they are one and the same behind the curtains.

PM seems to be moving towards a new identity as a 3G brand and compete head on with Chatr and Lucky mobile. Here is what I think is driving the migration effort (I could be totally wrong):

Koodo postpaid has greater potential for billing more $$ as people tend to spend more than whats in their plan for the convenience of paying later.
Koodo tab purchases also increase the billables and increase the likelihood of the customer staying with Koodo longer.
PM's autopay, referral and loyalty rewards make the promo plan incredibly cheap for us. Moving to Koodo gets rid of all those rewards.
Consolidate the brand identities so that only the customers with 3G plans remain with PM in the end.

Re: Is Koodo a bad thing?

bumpark — Wed, 21 Feb 2018 19:55:23 GMT

I was thinking the same thing...

And coincidentally, a rep from Koodoo just called me and asked if I wanted to switch over.

His selling points:

it's $40/month vs. $120 quarterly lump sum (not a factor for me, it's in fact better with the rewards and data rollover);
the Koodoo deal expires this Saturday, Feb 24 (which isn't the deadline mentioned in the infamous text);
any leftover prepaid balance would be transferred over (I suppose that equates to the $100 credit);
you could get a new phone (yeah...sure...with a contract);

And these ones made me think.

The rep said that:

PM is 3G and not LTE;
PM's network is garbage, Koodoo's is better.

Correct me if I'm wrong, but I told him he was incorrect.

The plan I'm on (the fall promo $120/12GB) is LTE and not 3G (maybe he was foreshadowing)?

And that PM and Koodoo share the same towers and transmitters. So the hardware is shared but sure, the software could be different.

Re: Is Koodo a bad thing?

imm1304 — Wed, 21 Feb 2018 20:07:04 GMT

@bumpark,

I agree with you. The PM and Koodo and Telus all have the same network coverage and unless you are on one of the 3G speed throttled plans, PM customers are getting access to full LTE speed. I have routinely done speedtests on the last day of the plan and usually get between 200 and 300Mbps down.

We don't get access to the extended network in places like Northern Manitoba and Northern Ontario where Telus has special arrangements with regional carriers.

Re: Is Koodo a bad thing?

methyl — Wed, 21 Feb 2018 20:12:07 GMT

Excellent points, however, would you agree that giving indication that moving to Koodo is a bad thing is kind of a bad marketing strategy for Telus organization overall?

Re: Is Koodo a bad thing?

imm1304 — Wed, 21 Feb 2018 20:23:34 GMT

@methyl, it may have come off wrong. I don't think Dave_M intended to suggest that moving to Koodo is a bad thing. I read it as a good thing at PM is coming to an end.. i.e. the fall promo prices. Moving to Koodo is supposed to ease the pain of losing the $40/4GB promo at PM. Having said that, I have decided to not migrate to Koodo.. at least not yet.

Re: Is Koodo a bad thing?

Timewasterninja — Wed, 21 Feb 2018 20:38:19 GMT

@bumparkwrote:

the Koodoo deal expires this Saturday, Feb 24 (which isn't the deadline mentioned in the infamous text)

Where did you hear this from? I was thinking of taking my time to migrate over, but this might push me to do it sooner.

Re: Is Koodo a bad thing?

will13am — Wed, 21 Feb 2018 20:50:08 GMT

@imm1304hit on all the points that I wanted to make. Dave's message was about the 2016 fall promo being a good thing that may come to an end. Of course, that end was postponed due to our backlash. There has been a lot of discussion in other threads about the pros and cons of migrating or staying. To me the two plans are very different with the exception of the base price being at $40 per month. If there were no real differences, then most of us would view staying or leaving at a totally neutral decision. That is obviously not the case as many continue to debate the merits of the two options. For me, it could come down to a "game time" decision for some of my accounts. Luckily, we have until March 15 to decide one way or the other. As for the Koodo rep saying the deadline is February 24, that is a total lie fabricated for the purposes of self interest.

Re: Is Koodo a bad thing?

bumpark — Wed, 21 Feb 2018 20:51:19 GMT

@Timewasterninjawrote:
@bumparkwrote:

the Koodoo deal expires this Saturday, Feb 24 (which isn't the deadline mentioned in the infamous text)
Where did you hear this from? I was thinking of taking my time to migrate over, but this might push me to do it sooner.

@Timewasterninja the rep that I spoke with told me the promo expires this Saturday. I'd take that with a grain of salt though. I think if PM customers want to move over to Koodoo on their own accord, it would be in both PM and Koodoo's best interest to keep the expiry date as written in the text (or even longer for that matter). Isn't that what they ultimately want? For PM customers to move over to Koodoo?

That's how I think of it.

Re: Is Koodo a bad thing?

will13am — Wed, 21 Feb 2018 20:57:56 GMT

@bumparkwrote:
@Timewasterninjawrote:
@bumparkwrote:

the Koodoo deal expires this Saturday, Feb 24 (which isn't the deadline mentioned in the infamous text)
Where did you hear this from? I was thinking of taking my time to migrate over, but this might push me to do it sooner.
@Timewasterninja the rep that I spoke with told me the promo expires this Saturday. I'd take that with a grain of salt though. I think if PM customers want to move over to Koodoo on their own accord, it would be in both PM and Koodoo's best interest to keep the expiry date as written in the text (or even longer for that matter). Isn't that what they ultimately want? For PM customers to move over to Koodoo?
That's how I think of it.

It is not about PM's interests, it is about honoring what has been provided in writing. Verbal communication from a hungry rep looking for commission is not a replacement for a written statement. If there were to be any changes to the open offer, it would be in writing also, either announced in this forum, new text message, or both.

Re: Is Koodo a bad thing?

canucks4life — Wed, 21 Feb 2018 21:15:03 GMT

Indeed defintely get it in writing on printout including $100 activation credit plus any potential bonuses thrown in by Koodo rep performing the transfer.

Also probably a good idea to take a screenshot of the offer SMS just in case.

Re: Is Koodo a bad thing?

Luddite — Wed, 21 Feb 2018 21:20:36 GMT

Tough keeping alert for this thread. Is it too early to nod off?

Re: Is Koodo a bad thing?

David01 — Wed, 21 Feb 2018 21:38:19 GMT

All I know is, I love Public Mobile 😀

Re: Is Koodo a bad thing?

torontokris — Wed, 21 Feb 2018 23:59:43 GMT

The Koodo rep is just trying to get you to take action asap. Public is LTE even on the "3G speed plans" its LTE capped to 3mbps Which already shows the rep was untrustworthy.

My workplace just went through anti scam training. Unsolicited offers.. from unknown parties with false/misleading promises and an urgency that you must act quickly. Hmm

Re: Is Koodo a bad thing?

Korth — Thu, 22 Feb 2018 02:40:58 GMT

PM is an MVNO operated by Telus, wireless service running on the Telus network.

PM's offices are in the big Telus building, they've masked their physical operations well enough online that it's difficult to determine if they're a Telus corporate subsidiary or merely a Telus department running a brand.

Koodo is an MNO operated by Telus, wireless service running on the Telus network.

Koodo's offices are also in the big Telus building. But Koodo has a definite corporate presence, they have shops and kiosks and lots of employees across the nation. Koodo's people provide "real" service and support, a physical point of contact between the company and the customer.

All the same Telus hardware, same wireless, same quality of hard-service. Koodo offers some soft-service advantages to the customer, but these ain't free and their costs are reflected in Koodo's prices. While PM offers "no frills" and "Less for Less", they promise lower prices because the customer isn't paying for anything unessential.

All that being said, if you can get the same or better service plan at the same or lower prices from Koodo (and you can keep this plan at this price over a long term) then you can get the best of both worlds. Good luck.

Re: Is Koodo a bad thing?

fireapple — Thu, 22 Feb 2018 08:59:23 GMT

I think the move to Koodo isn't a bad thing if they don't increase the plan prices later on for those that do end up moving over. Virgin I believe is notorious for raising the prices of their Boxing Day specials. Koodo (and Telus) seems to be a bit better in terms of this other than with the PM price increase, but I think moving to Koodo means you would lose some of that protection that PM advertising implied we had.

Re: Is Koodo a bad thing?

shawnie_boy — Fri, 23 Feb 2018 02:17:19 GMT

If I go to store to switch to Koodo plan. What kind of extras can I expect to negotiate for signing up? Any experience? Can I easily get call forwarding free and visual voicemail.

Re: Is Koodo a bad thing?

torontokris — Fri, 23 Feb 2018 16:09:34 GMT

@shawnie_boywrote:
If I go to store to switch to Koodo plan. What kind of extras can I expect to negotiate for signing up? Any experience? Can I easily get call forwarding free and visual voicemail.

Ask nicely, it doesnt hurt to ask however probably not.

Others have been sucessful at getting the $100 rebate PLUS negotiating that they still have an outstanding balance/well pre-apid for next 3 months with Public Mobile, and the rep gave them another $100. Also if you want/need a phone negotiate for a phone or medium tab (instead of small) if possible

Re: Is Koodo a bad thing?

Vickel — Sat, 24 Feb 2018 04:42:46 GMT

Honestly the $40/4gb offer is decent

Not the same but pretty competitive with our PM plan

What got me was announcing the increase just after my renewal and giving a short deadline to accept the offer or pay the $10 increase

The $100 bonus incentive to switch when it was barely enough to cover the 2 months lost plus cost of a new sim