topic Re: Numerous problems on startup in Get Support

Numerous problems on startup

halda — Wed, 05 Jan 2022 09:13:14 GMT

Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan. Used site to change back to plan I wanted. My phone works but I can only recieve text, not send, and I have no connection to network. Phone is unlocked and is turned on for using data. Have seen some reference to porting which I do not understand or know if it refers to my problem. Ideas?

Re: Numerous problems on startup

RobertQc — Mon, 08 Apr 2019 01:09:16 GMT

@halda wrote:
Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan. Used site to change back to plan I wanted. My phone works but I can only recieve text, not send, and I have no connection to network. Phone is unlocked and is turned on for using data. Have seen some reference to porting which I do not understand or know if it refers to my problem. Ideas?

@halda If you have no connection to network, how do you receive text? Turned on for data using Wifi? Are you using imessage? What about calls? You are not on public mobile network?

Re: Numerous problems on startup

RobertQc — Mon, 08 Apr 2019 01:10:29 GMT

@halda wrote:
Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan. Used site to change back to plan I wanted. My phone works but I can only recieve text, not send, and I have no connection to network. Phone is unlocked and is turned on for using data. Have seen some reference to porting which I do not understand or know if it refers to my problem. Ideas?

@halda Did you choose a new number or did you bring your old number from another company over? What day did you sign up at london drugs, and when did you change your plan to the new one? Did you do a "change plan now" or "change plan at renewal" ?

Re: Numerous problems on startup

halda — Mon, 08 Apr 2019 01:16:21 GMT

Kept my old number, changed April 3, disconnected from Virgin immediatley. Then found out my phone was locked and that took a while to sort out.

Re: Numerous problems on startup

RobertQc — Mon, 08 Apr 2019 01:20:02 GMT

@halda wrote:
Kept my old number, changed April 3, disconnected from Virgin immediatley. Then found out my phone was locked and that took a while to sort out.

@halda If you keep your old number, it means you ported in from virgin. April 3rd is long enough time to have porting process completed successfully.

Try sticking in your old virgin sim card, is it still working or has it stopped? When you say disconnected from virgin, is that you sticking in the PM sim, or the account being disabled?

Re: Numerous problems on startup

halda — Mon, 08 Apr 2019 01:50:35 GMT

Account disabled

Re: Numerous problems on startup

halda — Mon, 08 Apr 2019 01:51:32 GMT

Always texted with no data before.

Re: Numerous problems on startup

Jessica_T — Mon, 08 Apr 2019 01:52:08 GMT

@halda

@halda wrote:
Account disabled

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Re: Numerous problems on startup

Jessica_T — Mon, 08 Apr 2019 01:53:02 GMT

@halda

@halda wrote:
Always texted with no data before.

Your phone might not have fully activated after porting using this link send them a message so they can fix it

Re: Numerous problems on startup

halda — Mon, 08 Apr 2019 01:55:05 GMT

Thanks, will try them.

Re: Numerous problems on startup

cavemantoronto — Mon, 08 Apr 2019 06:07:24 GMT

@halda wrote:
Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan. Used site to change back to plan I wanted. My phone works but I can only recieve text, not send, and I have no connection to network. Phone is unlocked and is turned on for using data. Have seen some reference to porting which I do not understand or know if it refers to my problem. Ideas?

You told self serve to do the change right away? If you did that, you just paid $25 more.

Re: Numerous problems on startup

Dogbert — Mon, 08 Apr 2019 06:23:52 GMT

Here's a few things to try:

1. Reboot your phone (power off & on).

2. Check that your phone says that you're connected to PM.

For Android:

open your device's settings app
open "Network & Internet"
open "Mobile Network"
open "Settings"

If not, try resetting to see if it picks up the PM network.

3. If that fails, something went wrong in the porting process and you should send a private message to a mod.

Re: Numerous problems on startup

halda — Mon, 08 Apr 2019 23:50:40 GMT

Phone says it is hooked up to Public Mobile. It does not have an APN configured which might be a problem. I have tried one set of instructions to create one which didn't work so I will keep trying for this. Am I right? Do I need an APN on my phone?