topic Re: Resume service in Get Support

Resume service

mokshkhurana — Wed, 05 Jan 2022 09:13:12 GMT

Hi,

I resumes my service yesterday after I lost my phone. It still says account is suspended. Can you please take a look into it?

Re: Resume service

will13am — Wed, 21 Feb 2018 13:17:57 GMT

@mokshkhurana, if you are having problems resuming your service, please contact the moderator team and they can look into your account and fix the problem for you. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Resume service

mokshkhurana — Wed, 21 Feb 2018 13:25:34 GMT

Thank you!!

Re: Resume service

Luddite — Wed, 21 Feb 2018 15:38:42 GMT

@mokshkhurana For your future reference, reporting your SIM lost/stolen does not stop the clock ticking toward expiry, and then suspension. It only prevent others from using your SIM.