topic Re: Get Unlimited Text and 100 mins of Talk for $15 in Get Support

setup for picture messaging

disneybear15 — Wed, 05 Jan 2022 09:13:11 GMT

I'm having some trouble. I just got the plan today, as well as joined PM for the first time and I'm unable to send or receive picture texts. Mind you, this is my first time being able to send pictures ( I was not able to with my previous provider). Is there something in my settings I need to look over for this to happen?

Re: Get Unlimited Text and 100 mins of Talk for $15

computergeek541 — Mon, 08 Apr 2019 00:58:30 GMT

@disneybear15 wrote:
I'm having some trouble. I just got the plan today, as well as joined PM for the first time and I'm unable to send or receive picture texts. Mind you, this is my first time being able to send pictures ( I was not able to with my previous provider). Is there something in my settings I need to look over for this to happen?

@disneybear15 , I have moved your question to it's own message thread.

This would be a good place to start, although slight modifications might be needed to these settings based on your specific phone modlel and software: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: Get Unlimited Text and 100 mins of Talk for $15

RobertQc — Mon, 08 Apr 2019 00:55:23 GMT

@disneybear15 wrote:
I'm having some trouble. I just got the plan today, as well as joined PM for the first time and I'm unable to send or receive picture texts. Mind you, this is my first time being able to send pictures ( I was not able to with my previous provider). Is there something in my settings I need to look over for this to happen?

@disneybear15

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: setup for picture messaging

jotsang — Mon, 08 Apr 2019 01:01:27 GMT

@disneybear15 wrote:
I'm having some trouble. I just got the plan today, as well as joined PM for the first time and I'm unable to send or receive picture texts. Mind you, this is my first time being able to send pictures ( I was not able to with my previous provider). Is there something in my settings I need to look over for this to happen?

In addition of having correct APN settings, don't forget to enable data before sending any MMS. You can disable data if you don't need it afterwards.

Re: setup for picture messaging

Dogbert — Mon, 08 Apr 2019 06:27:49 GMT

Remember with picture/MMS (Multimedia Messaging Service), you need "Mobile" data; wifi data alone does not work for MMS.

Re: setup for picture messaging

disneybear15 — Mon, 15 Apr 2019 23:53:11 GMT

So will sending pictures via text come out of my data usage?

Re: setup for picture messaging

computergeek541 — Tue, 16 Apr 2019 02:41:48 GMT

@disneybear15 wrote:
So will sending pictures via text come out of my data usage?

No, MMS will not count towards your data usage.

Re: setup for picture messaging

JaimeLaPizza — Tue, 16 Apr 2019 02:43:02 GMT

@computergeek541 wrote:
@disneybear15 wrote:
So will sending pictures via text come out of my data usage?
No, MMS will not count towards your data usage.

...and that's really cool !

Re: Get Unlimited Text and 100 mins of Talk for $15

disneybear15 — Mon, 22 Apr 2019 02:10:04 GMT

It's unfortunately not working...

the only difference I've noticed is that "MMSC Proxy" is "MMS proxy" on my phone... does that make difference?

Re: Get Unlimited Text and 100 mins of Talk for $15

JaimeLaPizza — Mon, 22 Apr 2019 02:24:59 GMT

@disneybear15 wrote:
It's unfortunately not working...
the only difference I've noticed is that "MMSC Proxy" is "MMS proxy" on my phone... does that make difference?

Hi @disneybear15 ,

I cannot be sure this is going to make a difference, but on this page you will find settings for different phone models, but all of them for use on the Public Mobile network. This would seem to indicate that some phones would use slightly different parameters. It may be worth having a look to find the exact parameters for your specific phone. Jsut scroll down the page to just under the video, you'll find the section "Select your phone model to get device customized Public Mobile APN settings". Let us know if it works !

Re: Get Unlimited Text and 100 mins of Talk for $15

computergeek541 — Mon, 22 Apr 2019 04:30:31 GMT

@disneybear15 wrote:
It's unfortunately not working...
the only difference I've noticed is that "MMSC Proxy" is "MMS proxy" on my phone... does that make difference?

same thing