topic Re: Wasn't Charged - Calls and Text Not Working in Get Support

Wasn't Charged - Calls and Text Not Working

hatrungdiep — Wed, 05 Jan 2022 09:13:11 GMT

Hello,

If i look at my transaction, it doesnt look like i was charged (im on auto pay) for calls and texts and it call and texts are not going through my phone.

Please have a look at my account 100000xxxxxxx asap.

Re: Wasn't Charged - Calls and Text Not Working

JDT — Wed, 21 Feb 2018 02:26:05 GMT

Looks like you hit a glitch. You should send a private message to the Moderator Team so they can look into your account.

Also, this is a public forum, so you should remove your account number from your post.

Re: Wasn't Charged - Calls and Text Not Working

NDesai — Wed, 21 Feb 2018 02:26:24 GMT

@hatrungdiep Do not post any personal details as this is a public community. You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Wasn't Charged - Calls and Text Not Working

hatrungdiep — Wed, 21 Feb 2018 17:29:35 GMT

Can a mod look at this request please, I have sent multiple PM's to the moderator team and have not heard back a response. I cannot call or text at all.