topic Re: CCTS Just called me..... in Get Support

CCTS Just called me.....

Gimli — Wed, 05 Jan 2022 09:13:08 GMT

they referenced the text from Public Mobile and asked if it would be okay to close the case given that Public Mobile has decided not to move forward...

I said sure, but to expect another if they tried to pull this BS again.

They fully expect to if they do again.

get ready - I think that they are going to call everyone.

Re: CCTS Just called me.....

will13am — Wed, 21 Feb 2018 01:00:47 GMT

Thanks for the heads up. Nice to see that they are following due process and taking no short cuts.

Re: CCTS Just called me.....

MoraMan — Wed, 21 Feb 2018 01:01:49 GMT

It's good that they are watching this and following up. Didn't fall on deaf ears.

Re: CCTS Just called me.....

Mana — Wed, 21 Feb 2018 01:27:33 GMT

@Gimli thanks for sharing.

Its good to know that they were listening and monitoring the situation.

Re: CCTS Just called me.....

spaceman — Wed, 21 Feb 2018 01:45:51 GMT

thank you for keeping us in the loop. Its great to keep all parties honest

Re: CCTS Just called me.....

ScrapIron — Wed, 21 Feb 2018 02:08:02 GMT

They actually called me too but I was busy at the moment so they left a voicemail and an email asking about closing the case.

I also said it's okay to close the case but I also outlined the fact that they only decided to change it because everyone was so vocal about it. Not meeting commitments and continiously bombarding us with moving to Koodo messages over the month shows a clear picture where they want Public Mobile to go. This final message really kind of sealed the deal though, lots of bad publicity. I'm probably not the only one who thinks this, but I can't recommend PM to anyone anymore.

How could have PM avoided all of this? If you're wanting people to move, you don't offer a worse deal disguised as the "same" deal. If you don't keep commitments then don't make them. It's such a shame that it came down to this. For me, I wouldn't have minded moving to Koodo but just the way they approached it and the principle of it kind of ticked me off.

Re: CCTS Just called me.....

spaceman — Wed, 21 Feb 2018 02:34:24 GMT

Hey guys,

Wondering if anyone else recieved a cold call from Koodo and wanting to have you come to their store to port your number out to them?

I got one today with the offer of transferring out to them and going over the plan that is being offered.

Re: CCTS Just called me.....

Anonymous — Wed, 21 Feb 2018 02:41:56 GMT

This is truely excellent news. Great for us as consumers. Hopefully PM will think twice before embarking on a similar path in the future.

Re: CCTS Just called me.....

fsm7268 — Wed, 21 Feb 2018 03:02:28 GMT

Thanks for your update. Please keep each other updated! thanks.

Re: CCTS Just called me.....

fsm7268 — Wed, 21 Feb 2018 03:03:03 GMT

@Gimliwrote:
they referenced the text from Public Mobile and asked if it would be okay to close the case given that Public Mobile has decided not to move forward...

I said sure, but to expect another if they tried to pull this BS again.
They fully expect to if they do again.

get ready - I think that they are going to call everyone.

Thanks for your update. Please keep each other updated! thanks.

Re: CCTS Just called me.....

slavitch — Wed, 21 Feb 2018 03:06:30 GMT

Called me too. I closed the case but told them I would reopen if they tried this again.

Re: CCTS Just called me.....

Udonitron — Wed, 21 Feb 2018 03:12:11 GMT

Me too...great to see them following up and taking this seriously.

Re: CCTS Just called me.....

ShawnC13 — Wed, 21 Feb 2018 03:39:33 GMT

Great to hear that they are looking into all of the complaints. Be interesting to see if the case was kept open and Telus had to deal with them. I think by closing them Telus won't even need to respond and it will become no big deal to them

Re: CCTS Just called me.....

Korth — Wed, 21 Feb 2018 04:24:58 GMT

I don't think it was ever a big deal to Telus. Minimal (if any) impact on price of Telus shares, not even a slap on the wrist from CCTS (yet), some bad press online (of the type which is basically only visible to phone-interested people who are already looking for it), some lost customers who (from Telus's viewpoint) are not preferred high-ARPU brand-buying sorts of subscribers anyhow.

It is a big deal to Public Mobile. Still doing damage control, probably going to reel from this scandal for a little while. Bad rep on the street is murderous for a company which survives by word of mouth, the ghosts of evil promos past will scare away some potential customers for as long as google keeps churning up dirt from old graves.

I think it's "caveat vendor" ... mistakes were made and lessons were learned.

Re: CCTS Just called me.....

will13am — Wed, 21 Feb 2018 04:31:08 GMT

@ScrapIronwrote:
They actually called me too but I was busy at the moment so they left a voicemail and an email asking about closing the case.

I also said it's okay to close the case but I also outlined the fact that they only decided to change it because everyone was so vocal about it. Not meeting commitments and continiously bombarding us with moving to Koodo messages over the month shows a clear picture where they want Public Mobile to go. This final message really kind of sealed the deal though, lots of bad publicity. I'm probably not the only one who thinks this, but I can't recommend PM to anyone anymore.

How could have PM avoided all of this? If you're wanting people to move, you don't offer a worse deal disguised as the "same" deal. If you don't keep commitments then don't make them. It's such a shame that it came down to this. For me, I wouldn't have minded moving to Koodo but just the way they approached it and the principle of it kind of ticked me off.

Those who have been on this board for while know that I unwaveringly preach to everyone to be loyal to you own wallet first and foremost and let everything else fall into place from there. Depending on how you do the math, there are only 2 or 3 carriers in this country. Don't cut short an already short list on the basis of anger. If you are still angry, no problem, hide everything sharp, cool off and make a decision when you are good and ready to. We have until March 15 to decide on staying, leaving to Koodo, or leaving to something totally different. Weigh each option objectively and you will minimize regret in the long run.

Re: CCTS Just called me.....

computergeek541 — Wed, 21 Feb 2018 07:08:49 GMT

When CCTS asks you for permission to close a case, I read into that as pretty much them saying that they won't find in your favor if you don't agree to it.

Back in the the day before the Wireless Code existed, it was common place for carrier not to refund prorated unused portions of a month after porting out. However, if you complained directly to the carrier, I believe that they usually just gave you a refund anyway. In the case of Fido, they just flat-out refused to do to this for me, and I filed a CCTS complaint on the premise that they shouldn't legally be allowed to charge for service that isn't going to be provided.

CCTS phoned me and told me that they would go by whatever it said it the terms of service and they would not question the legality of charging for service that the carrier doesn't provide. They then asked for my permission to close to the case. I knew full well, that they were really likely saying that they were going to find in favor of the carrier.

Re: CCTS Just called me.....

will13am — Wed, 21 Feb 2018 13:00:46 GMT

@computergeek541wrote:
When CCTS asks you for permission to close a case, I read into that as pretty much them saying that they won't find in your favor if you don't agree to it.

Back in the the day before the Wireless Code existed, it was common place for carrier not to refund prorated unused portions of a month after porting out. However, if you complained directly to the carrier, I believe that they usually just gave you a refund anyway. In the case of Fido, they just flat-out refused to do to this for me, and I filed a CCTS complaint on the premise that they shouldn't legally be allowed to charge for service that isn't going to be provided.

CCTS phoned me and told me that they would go by whatever it said it the terms of service and they would not question the legality of charging for service that the carrier doesn't provide. They then asked for my permission to close to the case. I knew full well, that they were really likely saying that they were going to find in favor of the carrier.

I am not a lawyer, so I don't profess to know carrier ToSs inside out. If these cases are so straightforward, then why does the CCTS not just tell us they rule in favor of the carrier as they are merely acting in accordance with the ToS. Why are we asked to officially close the case? I remember the Rogers dead air time shenanigan. I took them to the CCTS once over that. Rogers called me and gave me a refund as a solution for case closure. Anyway, accept closure if you think the case should be closed. If you think there are loose ends still, voice the concerns.

Re: CCTS Just called me.....

torontokris — Wed, 21 Feb 2018 13:19:47 GMT

@will13amwrote:
@computergeek541wrote:

I am not a lawyer, so I don't profess to know carrier ToSs inside out. If these cases are so straightforward, then why does the CCTS not just tell us they rule in favor of the carrier as they are merely acting in accordance with the ToS. Why are we asked to officially close the case? I remember the Rogers dead air time shenanigan. I took them to the CCTS once over that. Rogers called me and gave me a refund as a solution for case closure. Anyway, accept closure if you think the case should be closed. If you think there are loose ends still, voice the concerns.

Because they cant just close the case. They didnt do any research or investigation. There was no official resolution NOR decision yet. However they can call and see how many cases voluntarily they can close right off the bat (as Public announced they wont increase the price). They dont want to waste time looking into 1600 cases if the complainants will say oh nevermind Public cancelled the increase.

Re: CCTS Just called me.....

kevin_camera — Wed, 21 Feb 2018 16:09:53 GMT

I also got the call but wasn't able to pick up.

They just need to close the cases and move on. I have no doubt that they can do anything for us even if PM decided to not revert the increase in pricing anyways.

Neither CCTS nor PM wants to deal with each of the complaints one by one (both parties are probably mandated to do so, which will cost PM way more than $10/month to deal with this). My guess is the "head" of both organizations decided to back pedal the plans to keep the complains down for now.

Re: CCTS Just called me.....

Acekiller — Wed, 21 Feb 2018 19:44:27 GMT

Good to hear that CCTS cares!