topic Requesting invoices in Get Support

Requesting invoices

rwchui — Wed, 05 Jan 2022 09:12:53 GMT

Hi, I remember I used to be able to request a copy of invoices via emailing support. Now I've been told the only way to get a copy of invoices is through the community.

If that's the case, that's very inconvenient. Should there not be an easier way. I can't be the only one that needs invoices as records for income tax purposes...

Can I please get a copy of all invoices that reflect payments made in August 2017 and on until the most recent payment made please. Thank you.

Re: Requesting invoices

ky01 — Tue, 20 Feb 2018 21:20:20 GMT

You will have to send a message to the moderators to request for a copy of an invoice, though it will require some turnaround time. Unfortunately, there is no easier way to obtain this information because Public Mobile is a prepaid service and prepaid wireless companies typically do not provide invoices.

Click here to send a message to the moderators

To request a copy of your invoice, in your message, inlcude a description of what you need, your account number, phone number, and pin.

Re: Requesting invoices

mimmo — Tue, 20 Feb 2018 21:20:57 GMT

@rwchui@This is a great read and provide you the info you must provide

https://productioncommunity.publicmobile.ca/t5/Discussions/Invoice-Request/m-p/174070#M52476

Re: Requesting invoices

kyle1911 — Wed, 21 Feb 2018 00:20:48 GMT

I don't know how its considered typical not to provide a reciept for a purchase regardless of the industry.

Can you provide an example of any other product or service that is purchased and a reciept is not given? This process is a massive PITA.

Re: Requesting invoices

KeithInVan — Wed, 21 Feb 2018 04:15:56 GMT

> You will have to send a message to the moderators to request for a copy of an invoice

This isn't a "solution". Its a disgrace to flag this as a solution. Every Canadian consumer has a right to get a reciept upon payment transaction. Ever notice retail stores ask if we'd like a copy of our reciepts? We have the option to decline them.

I don't expect a receipt when I buy something from Kijiji or Craigslist yet on PM this is somehow considered acceptable. It makes PM feel more sketchy than meeting people in dark alleys at night.

Re: Requesting invoices

matbasm — Wed, 21 Feb 2018 04:19:30 GMT

@KeithInVanwrote:

I don't expect a receipt when I buy something from Kijiji or Craigslist yet on PM this is somehow considered acceptable. It makes PM feel more sketchy than meeting people in dark alleys at night.

A little bit exaggerated, no? It's an online system for a service(not a physical product), and they just don't issue detailed receipts automatically. No ideal, but hardly qualifies as 'sketchy' to me.

But, you have the right to your opinion.

Re: Requesting invoices

KeithInVan — Wed, 21 Feb 2018 04:27:11 GMT

I understand your point, however, on EVERY e-commerce system I have used in the past 15 years automatically issues a receipt on payment transaction. Not getting a receipt is sketchy. What happens if there is a billing error? Whats their GST number? Whats their official business office address? It is highly irregular. So yes, this "policy" does annoy me greatly.

What other things do you not expect receipts for? How about nothing?

Re: Requesting invoices

mimmo — Wed, 21 Feb 2018 04:54:00 GMT

Easy temp/perminant solution is go to your local shell/7-11 etc any buy vouchers. They will give you a receipt.

If that is not a viable solution then asking for an invoice and waiting or switching to a different provider are your remaining options.

Re: Requesting invoices

KeithInVan — Wed, 21 Feb 2018 05:10:03 GMT

> Easy temp/perminant solution is go to your local shell/7-11 etc any buy vouchers. They will give you a receipt.

Right. Because it makes total sense for a national cellphone provider to send their valued clients to a third-party for a receipt. And by the way, many people are porting out already so you don't have to worry about suggesting that option. I can see why Telus wants to scuttle this now.

Re: Requesting invoices

mimmo — Wed, 21 Feb 2018 05:25:40 GMT

I am sure I might be corrected.. I agree with you there should be a receipt. but my understanding is the other prepay services also don't give receipts. This might be because they were originally only voucher based. So your receipt was provided when purchasing the voucher.

These are the current limitations. People will do what they need.

Re: Requesting invoices

rwchui — Wed, 21 Feb 2018 15:26:09 GMT

@mimmowrote:
So your receipt was provided when purchasing the voucher.

That means a receipt was still provided at the initial point of payment? In other words, upon taking our payments here, whether it is for a pre-paid or post-paid service, proof of payment received (i.e. recepit/invoice) should still be provided. THe only thing is, no "voucher" is issued. So what is skipped is the "voucher/card/pin activation", not the receipt/invoice itself, correct?

Re: Requesting invoices

rwchui — Wed, 21 Feb 2018 15:29:14 GMT

@kyle1911wrote:
I don't know how its considered typical not to provide a reciept for a purchase regardless of the industry.

Thank you for your support on this! I'm glad I'm not the only one who think's it's odd that I have to jump through hurdles just to get a receipt or some sort!

Re: Requesting invoices

kyle1911 — Wed, 21 Feb 2018 15:36:50 GMT

@matbasmwrote:
A little bit exaggerated, no? It's an online system for a service(not a physical product), and they just don't issue detailed receipts automatically. No ideal, but hardly qualifies as 'sketchy' to me.
But, you have the right to your opinion.

Not any reciept. A basic one liner is all that I need, but that is not even available after your payment is made. Not even a confirmation email.

How do you have proof of purchase? You don't... just hope that they hold up to thier side of the bargain and your phone keeps working.

Re: Requesting invoices

Civic_E — Wed, 21 Feb 2018 15:44:47 GMT

I totally agree we should be e-mailed with a confirmation receipt even if it is pre-paid service. I remember with Wind mobile every time i used online top-up i would get a confirmation email for the transaction.

Re: Requesting invoices

slavitch — Wed, 21 Feb 2018 15:46:42 GMT

Drugs?

Re: Requesting invoices

Luddite — Wed, 21 Feb 2018 15:52:16 GMT

@KeithInVan In case you want it: " Credit or Visa Debit payments include taxes based on the applicable province of your phone number. GST/HST# 10065 2692, QST# 10029 28058". It's on the Payment page of your account.

Of course, one also has their credit card statement for proof of payment.

Still and all, just one of Public Mobile's quirks. Friendlier than some.

Re: Requesting invoices

mimmo — Wed, 21 Feb 2018 16:01:06 GMT

@rwchuiwrote:
@mimmowrote:
So your receipt was provided when purchasing the voucher.

That means a receipt was still provided at the initial point of payment? In other words, upon taking our payments here, whether it is for a pre-paid or post-paid service, proof of payment received (i.e. recepit/invoice) should still be provided. THe only thing is, no "voucher" is issued. So what is skipped is the "voucher/card/pin activation", not the receipt/invoice itself, correct?

@rwchuiI was referring to buying the voucher at a store say shell 7-11 etc. that is the only place you can buy vouchers.

I don't disagree with you, and did ask for a receipt feature in the public lab. Unfortunately PM has decided it is cheaper to manually create receipts upon request than to change their system, which probably means there is not a big demand.

I only have to request receipts 4 times a year so really no big deal. I live within the limitations /parameters of the service, in order to save some money. If I needed a receipt immediately I would go to my local shell buy a voucher and be done or I would find a service that fits all my needs.

Another limitation of the service is calling history /payment history. I recal users requesting histories that go back a year or further and PM only goes back a limited amount.

Re: Requesting invoices

srlawren — Wed, 21 Feb 2018 18:56:50 GMT

@kyle1911wrote:
A basic one liner is all that I need, but that is not even available after your payment is made. Not even a confirmation email.
How do you have proof of purchase? You don't... just hope that they hold up to thier side of the bargain and your phone keeps working.

@kyle1911 although they don't issue an email or a proper receipt, you do get a text notifying you that your AutoPay payment was received and your plan renewed:

Re: Requesting invoices

KeithInVan — Wed, 21 Feb 2018 19:12:15 GMT

Oh right. That should be good enough for anyone who expenses their phone as part of a company allowance or for CRA deduction purposes. Sure that will work.

I apologize for my sarcasm and cynicism. I simply feel not providing a transaction receipt at time of purchase shocking from a business standpoint. Anyway, PM's management position is clear. A previous poster was correct regarding Wind Mobile, they do provide tx receipts, both by email automatically and through website on customer demand, so its apparently not unheard of to give customers a receipt.

Re: Requesting invoices

rwchui — Wed, 21 Feb 2018 19:36:50 GMT

@KeithInVanwrote:
Oh right. That should be good enough for anyone who expenses their phone as part of a company allowance or for CRA deduction purposes. Sure that will work.

I apologize for my sarcasm and cynicism. I simply feel not providing a transaction receipt at time of purchase shocking from a business standpoint. Anyway, PM's management position is clear. A previous poster was correct regarding Wind Mobile, they do provide tx receipts, both by email automatically and through website on customer demand, so its apparently not unheard of to give customers a receipt.

Exactly! Thank you for supporting me on that -- I can't be the only one (or the only few) that need invoices/receipts for business/CRA purposes. Even if we're a minority of their customers, there must be an easier way... such as a simple click of a "Request proof of payment" or something similar when we log into our account to see payment history.

I understand that PM wants to keep operating costs low by not having to generate invoices for everyone, but wouldn't it be more cost efficient to have a simple algorithm/method/auto-generation/etc in place for those who do need an invoice.... rather than having to PM moderators, who then apparently has to submit a specific form to the support team, who then has to create personal invoices and email them individually...?