topic Re: Unable to complete payment when registering in Get Support

Unable to complete payment when registering

kmolivei — Wed, 05 Jan 2022 09:12:51 GMT

Hey!

I've tried to sign up for a few times and when I get to the payment page the credit card information doesn't go through. Have tried using a few different cards and no luck. This happen to anyone else?

Thanks!

Re: Unable to complete payment when registering

Dunkman — Sun, 07 Apr 2019 15:16:30 GMT

@kmolivei

Check your credit card online ot make sure that the payment did not actually go through. This does happen sometimes with activation.

If no credit card payment, then you can try a different web browser, clearing cache or going in congito mode. Chrome incognito works well. Waiting one hour in between attempts also helps sometimes.

If credit card payment, then wait for moderator help. Maybe try to insert your SIM card into your phone to see whether there is any service.

Re: Unable to complete payment when registering

Alex888 — Sun, 07 Apr 2019 15:17:04 GMT

@kmolivei Is it a Canadian credit card? Cards from other countries are not accepted.
If it is a Canadian card, try using the Chrome browser in incognito mode, and make sure you are entering in the information exactly as it's shown. If it's still not working you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to complete payment when registering

Tiprix — Sun, 07 Apr 2019 15:17:18 GMT

Try changing browsers, e.g. incognito mode on chrome

Re: Unable to complete payment when registering

mimmo — Sun, 07 Apr 2019 16:18:47 GMT

Hi @Tiprix issues with cc happen occadionally. The easiest way is to buy a voucher and use that for payment. Then figure out the cc issue.

Common things with cc

Make sure you enter address exactly as staement. Omit unit number. Or leave last digit out of postal code if your statement shows a space.

Re: Unable to complete payment when registering

Dogbert — Mon, 08 Apr 2019 06:48:24 GMT

I would contact "call" your credit company to see if an attempt to charge was ever put through to either of your credit cards. If the credit company can see an attempt to charge and failed; ask them what the issue was. The credit company can tell you if your address was wrong, postal code, phone number etc.

If none of your credit cards shows an attempt to charge was ever put through, then it's most likely a browser issue. I've been successful with Chrome & Firefox; try again.

If you've moved into a very new area, then PM address/postal code verification system may not have been updated to include your address as a valid address. You'll most likely need to purchase a pre-paid voucher for this month & contact a mod to have them look into it. Check Google & Bing maps to see if your address maps properly; if not, your address is really really new and will take time for Canada Post to publish this as a deliverable address (takes a long long time).