topic Re: Porting/ transferring number in Get Support

Porting/ transferring number

Smuxy — Wed, 05 Jan 2022 09:12:39 GMT

I just signed up yesterday and everything is working great!

When I signed up I tried to transfer my existing Bell number and it wouldn't transfer.

This is an active pay as you go account number.

I have since logged into my account and tried again to transfer and still not working for me.

Suggestions?

Re: Porting/ transferring number

Alex888 — Sun, 07 Apr 2019 14:26:26 GMT

@Smuxy Try again using the Chrome browser in incognito mode, the site is buggy. If it still won't work you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting/ transferring number

Smuxy — Sun, 07 Apr 2019 14:38:00 GMT

Thanks. Tried that and didn't work.

Now wondering if this number might be in my husband's name, we have had it for a hundred years! Lol

Would that do it?

Not Tech sauvy

Re: Porting/ transferring number

Dunkman — Sun, 07 Apr 2019 14:42:16 GMT

@Smuxy

As @Alex888 mentioned above, your port is likely stuck. You will need to contact moderator via private message with the relevant information like Bell account number, account holder name and phone number. It will likely take up to 1-2 days to resolve. Either continue to use your Bell SIM card for now or PM SIM card until things get resolved.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting/ transferring number

Smuxy — Sun, 07 Apr 2019 14:43:22 GMT

Thank you!

Re: Porting/ transferring number

Dogbert — Mon, 08 Apr 2019 07:00:28 GMT

Contact a mod and be sure to them it could be either in your name/your husband's name.

Be sure to include the account number etc. You can either find your account number from the service provider app/online account management (example: MyBell) or worst case, you can call them (be sure to have your husband near by, just in case it's under his name).