topic @moderator team Sim Activation invalid in Get Support

@moderator team Sim Activation invalid

AGS — Wed, 05 Jan 2022 09:12:37 GMT

Bought 2 sim chips from WOW 1 activated fine, the 2nd one says invalid sim when i try to activate on the website

Re: @moderator team Sim Activation invalid

Lieux — Sun, 07 Apr 2019 13:15:53 GMT

@AGS wrote:
Bought 2 sim chips from WOW 1 activated fine, the 2nd one says invalid sim when i try to activate on the website

Oopss..did you try in incognito mode? Just in case...If nothing help you can write a message to the moderator for help with that..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 explain your problem. Waiting time is few hours to 2 days.

Re: @moderator team Sim Activation invalid

Tony8 — Sun, 07 Apr 2019 13:30:55 GMT

System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET

This could be why you can not activate it.

Re: @moderator team Sim Activation invalid

Lieux — Sun, 07 Apr 2019 13:32:25 GMT

@Tony8 wrote:
System maintenance - on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET
This could be why you can not activate it.

This a good point..but why one and not the other????

Re: @moderator team Sim Activation invalid

Tiprix — Sun, 07 Apr 2019 13:39:40 GMT

Another possibility is the sim is actually invalid. Try to activate it after the system maintenance, if it still doesn't work contact Wow and explain the situation, they should be able to exchange it for you. If you want you can test if the sim is valid after you get the new one, simply enter the sim number on the activation page, it should tell you right away if it's valid or not. Afterwards, you'll have to clear that web browser on your phone and wait 50 min to activate on a computer.