topic Re: Account Reactivation in Get Support

Account Reactivation

ragtopshtang — Wed, 05 Jan 2022 09:12:21 GMT

I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work. What am I doing wrong?

Re: Account Reactivation

srlawren — Sun, 07 Apr 2019 00:55:57 GMT

@ragtopshtang wrote:
I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work. What am I doing wrong?

@ragtopshtang for starters, you're replying to a thread that has nothing to do with your issue. @computergeek541 or @mimmo could you please break this out to it's own thread? And it should be in self-serve probably, not in phones & hardware.

Re: Account Reactivation

computergeek541 — Sun, 07 Apr 2019 01:03:18 GMT

@srlawren

This question has been moved to be in its own thread.

@ragtopshtang , does your self-serve account now says that your plan is "active"?

Re: Account Reactivation

Anonymous — Sun, 07 Apr 2019 03:13:04 GMT

@ragtopshtang wrote:
I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work. What am I doing wrong?

Did you click on the Reactivate button also?

Assuming you put in enough funds to cover the plan cost you were last on.

Re: Account Reactivation

mimmo — Sun, 07 Apr 2019 03:16:25 GMT

you can try the lost stolen trick.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562

Re: Account Reactivation

ragtopshtang — Fri, 12 Apr 2019 22:59:10 GMT

Yes there is enough funds in the account

Re: Account Reactivation

ragtopshtang — Fri, 12 Apr 2019 23:00:52 GMT

Yes I clicked on the reactivate button but it still did not activate. Should I try another SIM card and then if I do, can I apply the funds on the account?

Re: Account Reactivation

Lieux — Fri, 12 Apr 2019 23:19:31 GMT

@ragtopshtang wrote:
Yes I clicked on the reactivate button but it still did not activate. Should I try another SIM card and then if I do, can I apply the funds on the account?

No. You will loose your money...So you can see your funds in your account? Did you try to put your service on lost/stolen?