topic new phone in Get Support

new phone

Marcia185 — Wed, 05 Jan 2022 09:12:19 GMT

how do i get my new iphone 7 to work with my current sim

mimmo — Sun, 07 Apr 2019 00:40:20 GMT

what is working and what is not?

wetcoaster — Sun, 07 Apr 2019 00:40:48 GMT

Marcia185 — Sun, 07 Apr 2019 00:46:59 GMT

when i inserted my sim in the new phone it says: sim not supported

Jadebug — Sun, 07 Apr 2019 00:48:37 GMT

@Marcia185 wrote:
how do i get my new iphone 7 to work with my current sim

You'll need to provide more information so that we can try to assist you.

Do you have reception? Did you recently opt for a public mobile plan, or have you been a customer for a while? Is your iPhone unlocked?

Marcia185 — Sun, 07 Apr 2019 00:49:40 GMT

I have been a customer for a while and just replaced my old phone.

Marcia185 — Sun, 07 Apr 2019 00:50:11 GMT

the phone is unlocked

Jadebug — Sun, 07 Apr 2019 00:50:41 GMT

@Marcia185 wrote:
when i inserted my sim in the new phone it says: sim not supported

It sounds like your iPhone might be locked. Contact the previous carrier to have it unlocked.

Marcia185 — Sun, 07 Apr 2019 00:51:58 GMT

ok ty

computergeek541 — Sun, 07 Apr 2019 00:55:29 GMT

@Marcia185 wrote:
when i inserted my sim in the new phone it says: sim not supported

iPhone devices show similar message to that when the phone is not unlocked, so this is most likely the case with your iPhone 7.

Samsung devices use that message to indicate that a sim card isn't active, or that service associated with it has been cancelled.