topic Re: Addons paid but not working in Get Support

Addons paid but not working

Joebhoy — Wed, 05 Jan 2022 09:12:17 GMT

Purchase talk and txt with 1 G of data but nothing working

Re: Addons paid but not working

Jadebug — Sat, 06 Apr 2019 23:38:59 GMT

@Joebhoy wrote:
Purchase talk and txt with 1 G of data but nothing working

For data ensure that you have the appropriate apn configured. You can cross reference the settings here

Is your text or talk services working at all?

Re: Addons paid but not working

Joebhoy — Sat, 06 Apr 2019 23:50:45 GMT

Re: Addons paid but not working

Metal1967 — Sun, 07 Apr 2019 00:00:38 GMT

@Joebhoy

What plan are you on?....

Re: Addons paid but not working

srlawren — Sun, 07 Apr 2019 00:41:35 GMT

@Metal1967 wrote:
@Joebhoy
What plan are you on?....

@Metal1967 plan is likely irrelevant, since these are US Roaming add-ons (based on https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Paid-for-US-roaming-bundle-doesn-t-work/m-p/349812/highlight/true#M41325).

@Joebhoy can you log into your self-serve account, go to Plans and Add-ons tab, and then look at the My Add-ons section. Do you see any US Roaming add-on(s) listed, similar to this?

If you do NOT see them listed, then please see here https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

If you DO see them listed, are any listed more than once?

Re: Addons paid but not working

Jadebug — Sun, 07 Apr 2019 00:43:58 GMT

@Joebhoy wrote:
No

Okay, can you provide more information?

Do you have a base plan and just the add ons are not working or do you have absolutely no services from public mobile?

Re: Addons paid but not working

Metal1967 — Sun, 07 Apr 2019 00:52:55 GMT

@srlawren

Thx for pointing that out....

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 00:56:08 GMT

Yes have that

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 11:49:30 GMT

Still having issues, visa has been charged, this is nuts!

Re: Addons paid but not working

Lieux — Sun, 07 Apr 2019 13:22:14 GMT

@Joebhoy wrote:
Still having issues, visa has been charged, this is nuts!

If you want that some moderator can have a look in your case write a message to them here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened in DETAILS. They will help you. But waiting time is few hours to 2 days. Be patient.

Re: Addons paid but not working

Anonymous — Sun, 07 Apr 2019 14:16:58 GMT

@Joebhoy wrote:
Still having issues, visa has been charged, this is nuts!

@Joebhoy

It could become less nuts if you'd answer some of the questions being asked or post some screenshots of your overview page and maybe payment history. Blank out personal info of course.

Are you physically in the states right now?

Did you turn on any and all roaming options on your phone?

Did you set your networks to auto or manually scan for and find and connect to either AT&T or T-Mobile?

Did you get a text from Public Mobile welcoming you to the states?

Is the amount you paid for the add-on still in your Available Funds?

Do you see the add-on further down on your overview page?

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 14:38:38 GMT

Yes done all that and inserted screen shot of add ons, and yes I’m in the states and T-Mobile is coming up in settings

Re: Addons paid but not working

Anonymous — Sun, 07 Apr 2019 14:42:36 GMT

@Joebhoy wrote:
Yes done all that and inserted screen shot of add ons, and yes I’m in the states and T-Mobile is coming up in settings

I don't see a screenshot.

And the other questions?

What make/model/OS are you trying all this with?

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 14:50:41 GMT

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 14:51:11 GMT

Phone 8x

Re: Addons paid but not working

Anonymous — Sun, 07 Apr 2019 14:56:54 GMT

@Joebhoy wrote:

Right. None of those are the US Roaming add-ons.

What's your Available Funds?

I suspect you added money as you said you were charged. But you didn't do the next step of then buying the add-on itself.

Re: Addons paid but not working

Dunkman — Sun, 07 Apr 2019 14:58:49 GMT

@Joebhoy

Probably already tried re-starting your phone. Data roaming is set to on. If you have not, you should send a message to moderator to see whether moderator can help. It takes time though.

Maybe you could try lost/stolen phone trick. It does no harm to your account or phone. It just resets your plan/SIM.

To report your phone lost or stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 14:59:04 GMT

I was charged $12 in account(awards) $36from my account then I added another $40

Re: Addons paid but not working

Joebhoy — Sun, 07 Apr 2019 14:59:41 GMT

Tried all that thanks

Re: Addons paid but not working

Anonymous — Sun, 07 Apr 2019 15:01:43 GMT

@Joebhoy wrote:
I was charged $12 in account(awards) $36from my account then I added another $40

So you have a good bit more than $20 in your Available Funds?

Now you need to go into the purchase add-ons area again and buy the roaming add-on that you want that will use the money that you put in.