topic $25 plan. picture messaging not working. in Get Support

$25 plan. picture messaging not working.

iamsuperdad — Wed, 05 Jan 2022 09:12:06 GMT

hi, i had just purchased and activated a sim from PM and i have chosen the $25 talk and text plan. it says it comes with picture messaging but i cant send photos or recieve photos being sent to me. from a number within my city. my device is motorola moto x play. what seems to be the problem why i cant send or recieve photos?

Re: $25 plan. picture messaging not working.

PhoneSeeker — Mon, 19 Feb 2018 08:29:20 GMT

@iamsuperdadwrote:
hi, i had just purchased and activated a sim from PM and i have chosen the $25 talk and text plan. it says it comes with picture messaging but i cant send photos or recieve photos being sent to me. from a number within my city. my device is motorola moto x play. what seems to be the problem why i cant send or recieve photos?

Make sure you have your apn settings for data set. Even if you don't have a data plan, picture messages are sent using data. Perhaps you should keep "mobile data" enabled on your phone as well. There's no way you can be charged for anything since this is a pre-paid service.

Re: $25 plan. picture messaging not working.

NDesai — Mon, 19 Feb 2018 08:28:56 GMT

@iamsuperdad To send and receive MMS messages, you must turn on your Data. If you are sure that your data is turned on, make sure your APN settings are exactly as shown on this site: https://apn-canada.gishan.net/

Re: $25 plan. picture messaging not working.

Korth — Mon, 19 Feb 2018 08:34:21 GMT

Re: $25 plan. picture messaging not working.

will13am — Mon, 19 Feb 2018 12:53:18 GMT

@Korthwrote:
More precise link -
https://apn-canada.gishan.net/settings/1146_15_public_mobile_apn_settings_for_motorola_moto_x_play.php

You'll also need to shutdown/restart the device before settings take effect.

@Korth, while it doesn't hurt to reboot it is not required. The update will disconnect and reconnect to the network.

Re: $25 plan. picture messaging not working.

Korth — Mon, 19 Feb 2018 12:56:08 GMT

@will13am

I didn't know that. It's sometimes hard to keep up with all this fancy new-fangled infernal technology, lol.

Re: $25 plan. picture messaging not working.

will13am — Mon, 19 Feb 2018 13:02:23 GMT

@Korthwrote:
@will13am
I didn't know that. It's sometimes hard to keep up with all this fancy new-fangled infernal technology, lol.

Give it a try. If you edit the APN settings or select a different APN, the network connection will cycle.

Re: $25 plan. picture messaging not working.

Korth — Mon, 19 Feb 2018 13:14:39 GMT

@will13am

You would be correct, sir.

Except that I'm still using a circa-2012 LG Eclypse C800G with Gingerbread Android 2.3.6, lol.

It lacks a lot of the "smart" stuff on newer smartphones. It's old school with style!

(I'm still waiting for Staples to decide whether or not they actually have the phone I just ordered in stock.)

Re: $25 plan. picture messaging not working.

will13am — Mon, 19 Feb 2018 16:12:07 GMT

OMG, gingerbread! Time to upgrade my friend. The behavior I am referring to is not really a bleeding edge android feature. It's a standard network connection thing. When you make APN changes, that modifies the network connection. The network responds by dropping the old connection and making a new connection with the revised settings. It's like doing an airplane mode toggle, no reboot is required.

Re: $25 plan. picture messaging not working.

Korth — Mon, 19 Feb 2018 16:17:18 GMT

Hey, I love my old phone! Unlocked, rooted, modded. Seemingly indestructible, it's even jumped out of my chest pocket, skittered around the concrete, got run over by the SkyTrain, and hardly suffered a scratch. They just don't build 'em like they used to.

And slider keyboard - for me a major selling point because my work environment is saturated with enough EM that capacitive touchscreens get all wonky and frustratingly impossible to use. Although it turns out that touchscreen technologies in the last couple years have improved enough to make this a non-issue. I recently determined that the battery is too elderly to work all day, it's finally that time I've been waiting for, time to move on. Once Staples figures out where they put their inventory, lol.

Re: $25 plan. picture messaging not working.

kimchurch — Tue, 26 Mar 2019 00:28:08 GMT

how do I do that on a LG G4? same thing is happening to me just activated today

Re: $25 plan. picture messaging not working.

Anonymous — Tue, 26 Mar 2019 00:39:20 GMT

@kimchurch wrote:
how do I do that on a LG G4? same thing is happening to me just activated today

Hi @kimchurch - You have posted to a very old topic. In the future, you should always start a new topic for a new question. This ensures that your issue gets the most exposure and best/quickest response. If you need to update the APN settings, check out https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone.

If that is not what you need, please provide additional information.

Re: $25 plan. picture messaging not working.

kimchurch — Tue, 26 Mar 2019 01:34:44 GMT

thank you, but I cannot figure out how to do that on my lg g4

Re: $25 plan. picture messaging not working.

srlawren — Tue, 26 Mar 2019 17:37:17 GMT

@kimchurch wrote:
thank you, but I cannot figure out how to do that on my lg g4

@kimchurch is it just MMS that's not working? i.e. can you browse websites over mobile data?

Re: $25 plan. picture messaging not working.

jotsang — Tue, 26 Mar 2019 17:43:20 GMT

Try following the steps here:

https://support.bell.ca/mobility/smartphones_and_mobile_internet/lg-g4.how_to_reset_the_apn_settings_to_default_on_my

In addition, you need to enable data to send picture message (MMS).

Re: $25 plan. picture messaging not working.

kimchurch — Tue, 26 Mar 2019 18:48:13 GMT

thank you for your help I think I finally figured it all out & seems to be working ok now - thanks again

Re: $25 plan. picture messaging not working.

Anonymous — Tue, 26 Mar 2019 19:04:08 GMT

@kimchurch wrote:
thank you for your help I think I finally figured it all out & seems to be working ok now - thanks again

Glad to hear it.

So what did you figure out that got it working?

Re: $25 plan. picture messaging not working.

kimchurch — Tue, 26 Mar 2019 20:40:43 GMT

I 1st off couldn't find where to put all the public mobile info on my phone, then I think I entered some of it wrong when I finally found it, gave up last night & with fresh eyes this morning, went back & re-entered all the info, & wola, got a msg from my daughter that she received the picture I was testing with LOL - not real savy with this kind of thing!!