topic Installed Sim card yesterday..Cannot receive in calls, but can place outcalls in Get Support

Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

J_brown1 — Wed, 05 Jan 2022 09:11:59 GMT

Installed Sim card yesterday..Cannot receive in calls, but can place outcalls.
Iphone 5.. Anybody help? some of the forums are talking about a porting issue?

Thanks

Re: Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

Alex888 — Sat, 06 Apr 2019 19:56:26 GMT

@J_brown1 If you ported it yesterday then you probably have a stuck port and will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

J_brown1 — Sat, 06 Apr 2019 19:59:05 GMT

Thank you for the reply! I will get on that

Re: Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

chrisbasm — Sat, 06 Apr 2019 19:59:09 GMT

@J_brown1 - Did you port in a number? If it was from a cell carrier, should be done by now (normally). If you are porting fro ma land line or a VOIP line, could take a while longer.

Re: Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

J_brown1 — Sat, 06 Apr 2019 20:00:46 GMT

Hi, chrisbasm. I chose a new # from the public mobile website

Re: Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

chrisbasm — Sat, 06 Apr 2019 20:02:50 GMT

@J_brown1 - Then definitely contact mods. Something is not right. You did restart your phone at least once after activating the plan...

Re: Installed Sim card yesterday..Cannot receive in calls, but can place outcalls

J_brown1 — Sat, 06 Apr 2019 20:13:40 GMT

Chribasm! you are the best haha.. a simple restart is all i needed and i can receive calls now.. Thanks a lot 🙂