topic Re: What happens to the prepaid $ if I switch to Koodo in Get Support

What happens to the prepaid $ if I switch to Koodo

TaikoBoy — Wed, 05 Jan 2022 09:11:55 GMT

Hi, it seems like the Koodo offer is still available to PM. I'm currently on the 120 days for $120.00 with 12GB data. I'm thinking about switching to Koodo as their plan offers Canada Wide minutes. I recently prepaid my $120.00 on February 9th, if I switch to Koodo what happens to the prepaid money in my account? Will I get back any money for time that is not used? Thank you in advance.

Re: What happens to the prepaid $ if I switch to Koodo

canucks4life — Sun, 18 Feb 2018 23:43:16 GMT

It goes right into Dave's slush fund.

Re: What happens to the prepaid $ if I switch to Koodo

Wolfcore — Sun, 18 Feb 2018 23:45:48 GMT

As of right now, things are up in the air. There's a lot of chaos going on, with others in your exact situation. From what i've read, you would lose the money from PM, which is why they are giving a $100 koodo credit, to cover that loss. People have been trying to contact Dave/PM in order to get this resolved, but I don't think anyone has really gotten through yet.

Re: What happens to the prepaid $ if I switch to Koodo

wetcoaster — Sun, 18 Feb 2018 23:47:34 GMT

@TaikoBoywrote:
Hi, it seems like the Koodo offer is still available to PM. I'm currently on the 120 days for $120.00 with 12GB data. I'm thinking about switching to Koodo as their plan offers Canada Wide minutes. I recently prepaid my $120.00 on February 9th, if I switch to Koodo what happens to the prepaid money in my account? Will I get back any money for time that is not used? Thank you in advance.

Any unused portions of your current plan and any available funds will be lost as confirmed by mods in threads last week. The $100 credit with Koodo is supposed to soften the blow to your wallet.

Re: What happens to the prepaid $ if I switch to Koodo

Acekiller — Mon, 19 Feb 2018 01:03:32 GMT

Someone reported that he got additional fund from Koodo for the positive balance, but YMMV

Re: What happens to the prepaid $ if I switch to Koodo

TaikoBoy — Mon, 19 Feb 2018 01:05:49 GMT

Thanks everyone, I guess I'll hold out right until March 20th to get the most of my PM funds.

Re: What happens to the prepaid $ if I switch to Koodo

everbird — Mon, 19 Feb 2018 01:20:45 GMT

The offer, i believe, is valid until March 15th. However, it seems that $45 4GB data offers seem to be the norm as i see Rogers/Fido plans quite often (be it directly available now( until Feb 20th with Rogers) or migration form prepaid Chatr/Fido/Rogers after 30 days stay). Zoomer (cityfone) is also available $45 4GB after 6 months stay (with free phones). YMMV.

Of course, some gains on switching (Canada wide) and new phone deals with some billing credits, no 90 day contract with prepaid (due to non refundable issues). Downside.. Flexibility to use data over 90days.

I too intend to switch to Koodo as it's best offer now combined with Referral credits plus free incoming texts outside of North America. Look like more data promotions are on the way.

Re: What happens to the prepaid $ if I switch to Koodo

will13am — Mon, 19 Feb 2018 01:37:00 GMT

@Acekillerwrote:
Someone reported that he got additional fund from Koodo for the positive balance, but YMMV

A positive account balance is different than not burning through a paid renewal.

Re: What happens to the prepaid $ if I switch to Koodo

fsm7268 — Mon, 19 Feb 2018 02:28:13 GMT

What prepaid means to you? Is Koodo offering better deals to you? Hope you stay tho. Don't waste money!

Re: What happens to the prepaid $ if I switch to Koodo

computergeek541 — Mon, 19 Feb 2018 02:58:49 GMT

Unless Public Mobile/Koodo do announce some type of mass goodwill gesture, expect that any monies spent on your Public Mobile plan will be lost and that you will not receive any compensation for it.

Honestly, I find it just plain silly that prepaid plan customers are not given the same prorated price refund protection that customers of postpaid plans are given. The argument is used that it is prepaid, so therefore no refunds. All postpaid plans are also really prepaid, and you pay for a month in advance. Carriers only give prorated refunds on postpaid plans because they have been forced to. Before, they would sometimes do it, but you literally had to argue for it.

Where things can get a little tricky here comes from the fact they customers were offered a discount for agreeing to a 90 day contract. Under normal circumstances, I would say that likely, what would be fair fair in this type of case would be to base any amount deducted from such a refund would be based on the shorter 30 day plans (as in they go back deduct the regular 30 day pricing from any refund for each 30 days you've used). However, since Koodo and Public Mobile are in cooperation with this offer, I beliee that the refunds should just be calculated using normal proration methods.

Where Koodo and Public screwed up on this was this: They could have not even mentioned anything about the $100 credit but just automatically refunded an prorated Public Mobile plans or applied it as a Koodo bill credit. People would have been like "Oh , ok - at least they did the right thing when it came to that".

Or if Koodo really want to insist on advertising the $100 credit, it should have flat-out said in the offer details in the text messages that Public customers would receieve a Koodo bill credit up to $100 to compensate for unused time of the Public Mobile plan.

They did neither and that's what is leading to complaints.Really, most customers wouldn't be losing anyting (in terms of the plan that was already paid for at Public) by swithcing to Koodo. But because of the wording, Koodo made the $100 credit sound as if it were some type of bonus (when it really isn't).

As for additional funds that haven't been applied to any plan, I believe that Public Mobile should just refund you or that Koodo should issue a bill credit. But this is going to be extremely YMMV as you'll likely run into some resistance or just flat-out refusal when you make the request.

Re: What happens to the prepaid $ if I switch to Koodo

Shutdown — Mon, 19 Feb 2018 04:45:56 GMT

Do they even guarantee that the plan is fixed and permanent on the contract? Cause they have obviously shown us that we can't trust what their support rep say since telus can say another thing.

Re: What happens to the prepaid $ if I switch to Koodo

torontokris — Mon, 19 Feb 2018 04:56:21 GMT

Short answer is that your pre paid amount is gone!

Re: What happens to the prepaid $ if I switch to Koodo

PhoneSeeker — Mon, 19 Feb 2018 05:19:02 GMT

@TaikoBoywrote:
Hi, it seems like the Koodo offer is still available to PM. I'm currently on the 120 days for $120.00 with 12GB data. I'm thinking about switching to Koodo as their plan offers Canada Wide minutes. I recently prepaid my $120.00 on February 9th, if I switch to Koodo what happens to the prepaid money in my account? Will I get back any money for time that is not used? Thank you in advance.

Make a CCTS complaint. It might not work since PM is prepaid, but it's worth a try if PM/Koodo/Telus refuse.

If all fails, just think of it as a donation to Telus shareholders in need. They will thank you for it. Every contribution makes a difference.

Re: What happens to the prepaid $ if I switch to Koodo

Korth — Mon, 19 Feb 2018 05:14:09 GMT

PM didn't transfer available funds along the phone number during this (PM-encouraged) carrier migration? That $100 bribe doesn't even cover the $120 cost of 90-day play plus $15 Koodo SIM/activation fee, lol. I'm surprised anybody went for it all, even if all the other plan details balanced out (which they didn't).

Re: What happens to the prepaid $ if I switch to Koodo

MoreYummy — Mon, 19 Feb 2018 06:07:34 GMT

@canucks4life So sad, but true. They keep using prepaid as a tool not to refund.

To the OP, keep trying to get refund like others in your situation.

Re: What happens to the prepaid $ if I switch to Koodo

zhiv9 — Mon, 19 Feb 2018 17:47:17 GMT

I had mistakenly assumed that I would be credited for the days I paid for (renewed Feb 3). I talked to Koodo today they were willing to transfer a balance from PM, but they needed to be able to see it on my account as they couldn't actually verify what I had paid for in advance - at least that was the story.

Re: What happens to the prepaid $ if I switch to Koodo

makkahn28 — Mon, 19 Feb 2018 18:24:01 GMT

Personally, It all stops at ONE Individual:

The CEO

What the CEO said in articles has literally Caused Mayhem, and now Puts PM in Sheer Doubt

UNLESS a PM Mod can Clarify PUBLIC'S Standing

Re: What happens to the prepaid $ if I switch to Koodo

Korth — Mon, 19 Feb 2018 18:28:12 GMT

Things rarely stop at the CEO. Not in a large corporation which has had sufficient time and money to become an "institution" with a deeply entrenched glacial monolithic bureaucracy.

The CEO is protected by layers of delegation and scapegoats, lol.

Re: What happens to the prepaid $ if I switch to Koodo

makkahn28 — Mon, 19 Feb 2018 18:48:45 GMT

@Korth, Just curious, have you ever heard of movie, Horrible Bosses

Would also be nice IF The CEO Actually DID go on that UNDER COVER BOSS Canada

Would bring out the Humanity within

Re: What happens to the prepaid $ if I switch to Koodo

torontokris — Mon, 19 Feb 2018 19:00:15 GMT

@zhiv9wrote:
I had mistakenly assumed that I would be credited for the days I paid for (renewed Feb 3). I talked to Koodo today they were willing to transfer a balance from PM, but they needed to be able to see it on my account as they couldn't actually verify what I had paid for in advance - at least that was the story.

Problem is when you pay 3 months with PM there is no balance. There is a next top up date of May... But no actual balance