topic Re: SIM not valid in Get Support

SIM not valid

EdDavis — Wed, 05 Jan 2022 09:11:41 GMT

I recently bought an new SIM, activated and put it in my iPhone6s. (It was recently update to ois 12.2). I get a message the Activation Required. So I follow the steps. In the end of that the message is SIM not valid. "The SIM card that you currently have installed in this iphone is from a service provider that is not supported under the activation policy that is currently assigned to the activation server. This is not an issue with the iPhone. Please insert another SIM card from a suported service provider..." (That's the message on the iPhone)

Cannot move beyond this activation sequence.

Checked IMEI and the other option provided in the Community Chat to confirm its a compatible phone. All checked out.

So... put the SIM in my old Samsung. Works fine. Calls data. The works.

Put back in to the iPhone after restarting and installing the APN for Public Mobile. Restarted several other times. Still same loop. SIM not valid

Now what?

(No, I dont want to use my old phone)

Re: SIM not valid

RobertQc — Sat, 06 Apr 2019 16:07:03 GMT

@EdDavis wrote:
I recently bought an new SIM, activated and put it in my iPhone6s. (It was recently update to ois 12.2). I get a message the Activation Required. So I follow the steps. In the end of that the message is SIM not valid. "The SIM card that you currently have installed in this iphone is from a service provider that is not supported under the activation policy that is currently assigned to the activation server. This is not an issue with the iPhone. Please insert another SIM card from a suported service provider..." (That's the message on the iPhone)

Cannot move beyond this activation sequence.

Checked IMEI and the other option provided in the Community Chat to confirm its a compatible phone. All checked out.

So... put the SIM in my old Samsung. Works fine. Calls data. The works.

Put back in to the iPhone after restarting and installing the APN for Public Mobile. Restarted several other times. Still same loop. SIM not valid

Now what?
(No, I dont want to use my old phone)

@EdDavis Well we know your sim is valid. There is nothing wrong with public mobile or the sim. The real question is, is your iphone locked? It sounds like you need to unlock your iphone. Where did you buy the phone from? If you bought it from your previous provider just give them a call and they should unlock it for free

Re: SIM not valid

EdDavis — Sun, 07 Apr 2019 12:47:57 GMT

Nope. that's not it either. The phone is unlocked. I have been using it before on another network.

Re: SIM not valid

Lieux — Sun, 07 Apr 2019 13:10:15 GMT

@EdDavis wrote:
Nope. that's not it either. The phone is unlocked. I have been using it before on another network.

Your another was Telus or koodo? If yes this a same company...

Re: SIM not valid

EdDavis — Sun, 07 Apr 2019 13:45:39 GMT

Neither. Petro Canada.

Re: SIM not valid

Tiprix — Sun, 07 Apr 2019 13:47:17 GMT

@EdDavis I'm sorry to inform you, your phone is still locked. Based on the following site the message you received is exactly the same. You'll need to contact your previous provider to unlock the phone.

Re: SIM not valid

Lieux — Sun, 07 Apr 2019 13:47:37 GMT

@EdDavis wrote:
Neither. Petro Canada.

OK..the best now is to write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened in details. They will help you. Waitng time is few hours to 2 days.

Re: SIM not valid

Tiprix — Sun, 07 Apr 2019 13:50:53 GMT

@EdDavis did you obtain your iPhone from Rogers/fido previously. As Petro Canada is on their network, that might be the reason you didn't have issues.

Re: SIM not valid

EdDavis — Sun, 07 Apr 2019 16:28:19 GMT

Perhaps. What is your recommendation if this is the case?

Re: SIM not valid

Lieux — Sun, 07 Apr 2019 16:31:26 GMT

@EdDavis wrote:
Perhaps. What is your recommendation if this is the case?

You need to unlock your phone with the old company...it’s now free to unlock.

Re: SIM not valid

Tiprix — Sun, 07 Apr 2019 17:13:45 GMT

@EdDavis @As you are no longer with Rogers/fido it might be difficult to unlock it over the phone. Physically go to a retailer to get it unlock. Prior to going to the location, you could call a store to see their procedure and see what they recommend

Re: SIM not valid

Metal1967 — Sun, 07 Apr 2019 17:19:04 GMT

@EdDavis

As long as there is no outstanding money owing or isnt blacklisted carriers will unlock the phone....Ive had success with all the providers unlocking many phones.