topic Re: $25 special plan not working. in Get Support

$25 special plan not working.

Nicolecurrie21 — Wed, 05 Jan 2022 09:11:38 GMT

I added the new bonus plan. I’m trying to call local and provincial long distance and it’s telling me I don’t have that included in my plan when I do.

Ive reset my phone. I try to change my plan and the page just goes blank. I don’t know what to do but I need my phone.

Re: $25 special plan not working.

Alex888 — Sat, 06 Apr 2019 15:13:04 GMT

@Nicolecurrie21 Does your account show that the new plan is active? Did you have it change immediately? Were there enough funds in your account to cover the cost of the new plan? What is your account status?

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 15:27:54 GMT

Topped up with enough funds. It says I still have $3 available. It won’t let me see my plan. When I click on plans it tells me to log back in.

Re: $25 special plan not working.

mh1983 — Sat, 06 Apr 2019 15:28:31 GMT

Did you set up the plan to take effect as an immediate change or upon the next renewal date? If you're having trouble opening Self Serve, can you open it in another browser or incognito window and let us know what you see?

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 15:29:43 GMT

My old plan ran up yesterday so I would assume I chose to add it immediately. I’ve never had this issue before. I’ll try in another browser.

Re: $25 special plan not working.

Alex888 — Sat, 06 Apr 2019 15:33:32 GMT

@Nicolecurrie21Were there enough funds in the account? Plans will auto renew if there are funds available or autopay is set up, and if you change your plan immediately you have to pay the full price for the new plan immediately, forfiting the remainder of your current plan.

Re: $25 special plan not working.

cdawson_pm — Sat, 06 Apr 2019 15:50:38 GMT

Something may be wrong with the web site at the moment. I set up the $25 special plan last night and had no problem, but today when I go to self serve I cannot view the plan details or access the "plan add ons" page.

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 15:50:57 GMT

It tells me my plan is active and when my

next renewal date is. Shows I have a $3 balance left and it shows the plan I have and what it includes. I don’t know what else to do.

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 15:52:25 GMT

It just tells me I don’t have long distance calling. The calls I’m making are local.

Re: $25 special plan not working.

Anonymous — Sat, 06 Apr 2019 15:57:15 GMT

@Nicolecurrie21 wrote:
It just tells me I don’t have long distance calling. The calls I’m making are local.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 16:12:27 GMT

Nothing. It’s coming up my email when I’m messaging now too.

Re: $25 special plan not working.

Anonymous — Sat, 06 Apr 2019 16:16:06 GMT

@Nicolecurrie21 wrote:
Nothing. It’s coming up my email when I’m messaging now too.

Not sure what that means.

Another thing to try is manually adding another $1 to your account and upon success restart the phone.

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 16:28:50 GMT

It has never accepted my credit cards so I have to buy vouchers. I don’t get what’s happening. It says everything active. I’ve tried everyone suggestions. Now it’s not even registering my number to my phone.

Re: $25 special plan not working.

Anonymous — Sat, 06 Apr 2019 16:51:38 GMT

@Nicolecurrie21 wrote:
It has never accepted my credit cards so I have to buy vouchers. I don’t get what’s happening. It says everything active. I’ve tried everyone suggestions. Now it’s not even registering my number to my phone.

Whoa. That last line is troubling. You have long since contacted the mods right?

There's another "credit" card option. Those Visa or Mastercard prepaid gift cards work fine.

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 17:49:07 GMT

Waiting for a response from them now.

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 18:06:56 GMT

This is what my account shows. Am I missing something?

Re: $25 special plan not working.

Alex888 — Sat, 06 Apr 2019 19:54:02 GMT

@Nicolecurrie21Can you show a screenshot of the main page of your account?

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 20:01:17 GMT

Re: $25 special plan not working.

Nicolecurrie21 — Sat, 06 Apr 2019 20:04:18 GMT

Then this when I click to new my plan

Re: $25 special plan not working.

Alex888 — Sat, 06 Apr 2019 20:09:49 GMT

@Nicolecurrie21It looks like everything went through fine. I would contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should also mention your credit card not being accepted as well.