topic Re: Sim card lost in Get Support

Sim card lost

mikemacpherson — Wed, 05 Jan 2022 09:11:34 GMT

I lost my sim card how can I report that and get another sim with the same number

Re: Sim card lost

Tiprix — Tue, 16 Apr 2019 16:25:46 GMT

Purchase a new sim card and ~~port the old numbe~~r. As the lost sim card is still active, it shouldn't be an issue keeping your old number. Additionally, ~~when you port your old number~~ the other sim won't be tied to a number anymore.

[Incorrect info struck through - Luddite]

Re: Sim card lost

Anonymous — Sat, 06 Apr 2019 15:12:50 GMT

@mikemacpherson wrote:
I lost my sim card how can I report that and get another sim with the same number

Report your phone as lost/stolen which disables the SIM. Get a new SIM. Change SIM to it. "Find" your phone. Done.

I'm not certain about the actual order of the last two steps.

Re: Sim card lost

mikemacpherson — Sat, 06 Apr 2019 15:16:33 GMT

I can get into the community but not my account it's just bringing me to my knees I'm so frustrated

Re: Sim card lost

mikemacpherson — Sat, 06 Apr 2019 15:17:36 GMT

I cant report lost sim if if I cant get into my account oh but I can get community I'm so damb frustrated

Re: Sim card lost

Anonymous — Sat, 06 Apr 2019 15:19:31 GMT

@mikemacpherson wrote:
I cant report lost sim if if I cant get into my account oh but I can get community I'm so damb frustrated

Did you try the Forgot your password? link?

Re: Sim card lost

mikemacpherson — Sat, 06 Apr 2019 15:21:42 GMT

I did and it keeps looping wrong password no match I'm so frustrated now I cant even remember what I might have entered

Re: Sim card lost

Tiprix — Sat, 06 Apr 2019 15:24:47 GMT

@mikemacpherson wrote:
I cant report lost sim if if I cant get into my account oh but I can get community I'm so damb frustrated

If forgot password isn't working for you, contact the moderator via private message, they should be able to help you to get back into your account.

Re: Sim card lost

Anonymous — Sat, 06 Apr 2019 15:26:39 GMT

@mikemacpherson wrote:
I did and it keeps looping wrong password no match I'm so frustrated now I cant even remember what I might have entered

I'm not sure you understand (or I'm not interpreting right). Click the Forgot your password? link just in the vicinity of the login for My Account. It should ask you for the email address (the one you used to sign up). It will ask you to answer your own security question. Then in a short period of time it should send you a reset password email.

If it works 🙂 It's been known to not work for some.

You might also want to try a different browser or clear cache/cookies or even incognito/privacy mode and then try again.

Re: Sim card lost

Pizzaeh — Sat, 06 Apr 2019 15:57:04 GMT

@mikemacpherson wrote:
I did and it keeps looping wrong password no match I'm so frustrated now I cant even remember what I might have entered

If the Forgot Password is not working for you, contact the moderators by clicking here. Response time is between a few hours up to 48 hours.