topic Re: porting issue in Get Support

porting issue

danfrawls — Wed, 05 Jan 2022 09:11:33 GMT

my phone still hasnt ported over to my new cell. after i take out sim card and battery and reinstall them both my old cell receives text stating the pin you just requested for your device is ******. I have no idea what i am supposed to do with this new pin. Any help please?

Re: porting issue

Alex888 — Sat, 06 Apr 2019 14:28:52 GMT

@danfrawlsThe pin in to complete your registration. You can click on My Account in the top right corner and create a self-serve account using your new phone number and pin.

You can also use the PIN if you contact Public Mobile moderators or use 611 to access parts of your account. You can learn more about that here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824?advanced=false&collapse_discussion=true&filter=location&location=category:Public_Mobile_Community&q=PC%20prepaid&search_type=thread

Ignore that emoji, I don't know why it's there but it won't go away.

Re: porting issue

danfrawls — Sat, 06 Apr 2019 14:34:11 GMT

I already have a self serve account so how would I add this pin to account, i last heard from moderators last night so would like to add it myself

Re: porting issue

Alex888 — Sat, 06 Apr 2019 14:38:06 GMT

@danfrawls It should already be attached to your account then. Just keep it somewhere for safe, you might need it in the future.

Re: porting issue

Anonymous — Sat, 06 Apr 2019 14:45:16 GMT

@Alex888 wrote:
@danfrawlsIt should already be attached to your account then. Just keep it somewhere for safe, you might need it in the future.

Or, if you're like me, just keep the text "conversation/thread" on the phone. Public Mobile will send texts from 100 and 611 (and others).

Re: porting issue

danfrawls — Sat, 06 Apr 2019 14:50:18 GMT

I forwarded the pin to moderators and will just wait again, thanks for help

Re: porting issue

danfrawls — Sun, 14 Apr 2019 12:26:21 GMT

My porting issues were cleared up Monday morning, I just had to wait through weekend not knowing if moderators would answer on weekend but in my case they promptly took care of things on Monday.