topic Re: what to do if visa debit card is denied but works 2nd time in Get Support

what to do if visa debit card is denied but works 2nd time

danfrawls — Wed, 05 Jan 2022 09:11:31 GMT

Hi, I used visa debit card to activate account and at first submit it was denied so i just pressed submit again and it worked. so apparently I made duplicate request which caused issues with porting number. My husband is going to switch to pm today using a visa debit card. what should i do if the card is denied at first submission attempt so we dont have this issue again?

Re: what to do if visa debit card is denied but works 2nd time

Alex888 — Sat, 06 Apr 2019 14:18:00 GMT

@danfrawls First, try using the Chrome browser in incognito mode, it's less likely to cause errors. If it is still denied at first then wait an hour or so to make sure it didn't go through before trying again.

Re: what to do if visa debit card is denied but works 2nd time

danfrawls — Sat, 06 Apr 2019 14:20:12 GMT

I will use microsoft edge this time, by try again you mean start application from the beginning again?

Re: what to do if visa debit card is denied but works 2nd time

Dunkman — Sat, 06 Apr 2019 14:21:32 GMT

@danfrawls

When activating new plan, one option is to get a new temporary Public mobile number first. Once everything is active and working well, you can port your husband number afterwards via self service account.

The website can be finicky at times. Make sure billing address matches to your bank, leave apartment number section blank. Chrome incognito mode works well for myself in the past.

For porting, for most mobile companies, you will need account holder name, account number and phone number. Ignore PIN or IME sections.

Re: what to do if visa debit card is denied but works 2nd time

mimmo — Sat, 06 Apr 2019 14:28:29 GMT

One option could be buy a voucher use that to activate, then once activated then add the card.

Re: what to do if visa debit card is denied but works 2nd time

danfrawls — Sat, 06 Apr 2019 16:10:05 GMT

thanks for the help everyone, i used microsoft edge to complete application and no problem at all, number ported and fully functioning on public mobile now, thanks again