topic Re: moderators messages in Get Support

moderators messages

danfrawls — Wed, 05 Jan 2022 09:10:52 GMT

I was directed to ask moderators for help, so i sent 2 question to moderators, both of the moderators replies did not have a way for me to respond directly as far as i could figure out so i responded with a new question to the moderators with the answer to their question inside. is that the proper protocol here?

Re: moderators messages

sunflowershine — Fri, 05 Apr 2019 22:37:40 GMT

@danfrawls what is your questions then?

Re: moderators messages

Anonymous — Fri, 05 Apr 2019 22:38:58 GMT

@danfrawls wrote:
I was directed to ask moderators for help, so i sent 2 question to moderators, both of the moderators replies did not have a way for me to respond directly as far as i could figure out so i responded with a new question to the moderators with the answer to their question inside. is that the proper protocol here?

Did you use the upper right corner envelope icon to do the back and forth with the moderators? Or did you get an email and try to respond to that?

Re: moderators messages

Lieux — Fri, 05 Apr 2019 22:40:12 GMT

@danfrawls a écrit :
I was directed to ask moderators for help, so i sent 2 question to moderators, both of the moderators replies did not have a way for me to respond directly as far as i could figure out so i responded with a new question to the moderators with the answer to their question inside. is that the proper protocol here?

When they reply you can click on the subject and it's a link to see the message and then you can answer it.

Re: moderators messages

danfrawls — Fri, 05 Apr 2019 22:42:09 GMT

yes i pressed the upper right envelope for messages and then i can see the messages but not all of it and i cannot reply, it seems i can not open the message to read all of it nor reply directly to it

Re: moderators messages

danfrawls — Fri, 05 Apr 2019 22:42:59 GMT

not working, cant open full message nor respond directly

Re: moderators messages

Lieux — Fri, 05 Apr 2019 22:43:18 GMT

@danfrawls a écrit :
yes i pressed the upper right envelope for messages and then i can see the messages but not all of it and i cannot reply, it seems i can not open the message to read all of it nor reply directly to it

Yes to open it you need to click on the subject line and you will see it.

Re: moderators messages

danfrawls — Fri, 05 Apr 2019 22:45:05 GMT

there you go, thanks