topic Re: 3G vs 4G in Get Support

3G vs 4G

Celestial — Wed, 05 Jan 2022 09:10:50 GMT

When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?

Re: 3G vs 4G

sunflowershine — Fri, 05 Apr 2019 22:29:19 GMT

@Celestial wrote:
When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?

Most of the plan are covered under 3G, except for one with 1GB of data of $30 is under LTE 4G and the $47 plan with 2GB LTE. I signed up for 3G, and sometimes I get 4G network.

Re: 3G vs 4G

Anonymous — Fri, 05 Apr 2019 22:44:01 GMT

@Celestial wrote:
When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?

Maybe the phone was set to only see 3G network frequencies. ie. HSPA

Re: 3G vs 4G

srlawren — Fri, 05 Apr 2019 23:35:11 GMT

@Anonymous wrote:
@Celestial wrote:
When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?
Maybe the phone was set to only see 3G network frequencies. ie. HSPA

@Celestial as @Anonymous mentioned, there is a preferred network type setting which you may have had set incorrectly; OR, your phone may lack compatible LTE bands. What's your phone's brand and specific model number?

Re: 3G vs 4G

cavemantoronto — Sat, 06 Apr 2019 03:28:48 GMT

@Celestial wrote:
When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?

If your phone isn't compatible with Public LTE, enjoy the better prices and having more data. 3g network connection is full speee. Only LTE speed is lowered.

Re: 3G vs 4G

Jadebug — Sat, 06 Apr 2019 06:06:21 GMT

@Celestial wrote:
When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?

I would double check the network coverage in your area. There might be minimal or no LTE coverage. Also cross reference the LTE bands support on your device versus the LTE bands that Telus uses.

Re: 3G vs 4G

TMS — Sat, 06 Apr 2019 06:18:36 GMT

Thanks for letting us know. Definitely stick with the 3G plans better prices and more data.

Re: 3G vs 4G

MoreYummy — Sat, 06 Apr 2019 08:56:42 GMT

Go with the 3G plan if you dont mind that small decrease of maximum speed, ithas better value.

Re: 3G vs 4G

Celestial — Sat, 06 Apr 2019 11:28:07 GMT

Agreed. I have had no issues with the 3G speed.