topic Re: duplicate request in Get Support

duplicate request

danfrawls — Wed, 05 Jan 2022 09:10:37 GMT

just signed up this morning, number hasnt ported yet, received message i have duplicate requests and one has to be cancelled before number will port. no idea what to do about this? any suggestions

Re: duplicate request

Lieux — Fri, 05 Apr 2019 20:14:53 GMT

@danfrawls a écrit :
just signed up this morning, number hasnt ported yet, received message i have duplicate requests and one has to be cancelled before number will port. no idea what to do about this? any suggestions

Did you activate 2 Sim cards? Or did you try to open 2 accounts???

Re: duplicate request

computergeek541 — Fri, 05 Apr 2019 20:17:25 GMT

@danfrawls wrote:
just signed up this morning, number hasnt ported yet, received message i have duplicate requests and one has to be cancelled before number will port. no idea what to do about this? any suggestions

Did you try to port this phone number to another carrier before coming to Public Mobile, or is this some strange self-serve system glitch where it allowed you to submit the request twice?

The only way to get remove one of the request would be to contact the moderators. Hopefully, the other request will then go through.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: duplicate request

danfrawls — Fri, 05 Apr 2019 20:38:07 GMT

when i submiited completed form, it first said credit card was denied, i pressed submit again and it was accepted. I received text also saying i needed to resubmit my correct esn/meid.

Re: duplicate request

danfrawls — Fri, 05 Apr 2019 20:44:00 GMT

no, only had one sim card, when i first submitted finished application it said denied card so i pressed submit again if that created issue. also received text asking for me to resubmit esn/meid but i cant access that part without restarting application

Re: duplicate request

will13am — Fri, 05 Apr 2019 20:47:01 GMT

Re: duplicate request

Lieux — Fri, 05 Apr 2019 20:46:48 GMT

@danfrawls a écrit :
no, only had one sim card, when i first submitted finished application it said denied card so i pressed submit again if that created issue. also received text asking for me to resubmit esn/meid but i cant access that part without restarting application

That can explain why tue duplicate...reach the moderator as said above..

Re: duplicate request

danfrawls — Fri, 05 Apr 2019 20:53:05 GMT

i used the link provided to message moderators, thanks all for advice

Re: duplicate request

Jackhyf63 — Fri, 05 Apr 2019 20:55:38 GMT

If the port got stuck then you need send PM to the Moderators including

your name, phone number and SIM card number. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437