topic Re: Been locked out for 3 days now. in Get Support

Hahahaha

omgblueeyes21 — Wed, 05 Jan 2022 09:10:24 GMT

Hahahahhahahaha

Re: Been locked out for 3 days now.

ekung — Fri, 05 Apr 2019 14:17:56 GMT

I've had "No Service" for 9 days now... and it's no rush to get me any help.

Re: Been locked out for 3 days now.

Lieux — Fri, 05 Apr 2019 14:19:07 GMT

@omgblueeyes21 a écrit :
So I've been locked out for 3 days. No one can help me. I'm so pissed right now it won't even give me my secret question nor was I've ever told that there would be nothing but robot. I would rather die than wait for a robot to help me since theyvste programmed to be just as stupid as the person who thought this would work by firing people and loads of job losses. I want in my account now. If you cannot even give me that than I do have a lot of power to make sure that Telus loses alot more jobs since they are the dumbing who bought out public mobile. You have at least 2 mins to log me back on.

Wow a lot of anger...and we are just customers like you here....what we can do...tell you to write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 THEY can help you. But patience waiting time is few hours to 2 days.

Re: Been locked out for 3 days now.

stonechucker — Fri, 05 Apr 2019 14:41:11 GMT

So @omgblueeyes21, why don't you explain your issue to us in this thread? Maybe a fellow customer can provide assistance?

It sounds like a problem accessing your self-serve account? Am I correct? If that's the case, please use the link provided by @Lieux to contact the moderators. Moderators do have a line up of tickets to assist with but will get to your service issue as soon as the can.

In the meantime, please describe your exact issue, what steps you've already taken. Also, are you a new subscriber, or have you been here for a while?

Re: Been locked out for 3 days now.

Anonymous — Fri, 05 Apr 2019 15:06:59 GMT

@omgblueeyes21 wrote:
So I've been locked out for 3 days. No one can help me. I'm so pissed right now it won't even give me my secret question nor was I've ever told that there would be nothing but robot. I would rather die than wait for a robot to help me since theyvste programmed to be just as stupid as the person who thought this would work by firing people and loads of job losses. I want in my account now. If you cannot even give me that than I do have a lot of power to make sure that Telus loses alot more jobs since they are the dumbing who bought out public mobile. You have at least 2 mins to log me back on.

I always remind people that this is more of a hands-on, self-serve kinda place so I admire your attempts to do that. But 3 days of frustration later and you finally decide to ask something here in the designated "support" place?

Using the term "locked out" does suggest that the system has locked you out for whatever reason which does require moderator assistance as already mentioned.

But if you were to try a different browser or clear cache/cookies or use incognito/privacy mode then you might get a different result when you click on "Forgot your password?". That function has its own issues but it works for many. Just not all.

Let us know. Or indeed send that message and they'll get to you eventually and get it sorted.

Re: Been locked out for 3 days now.

omgblueeyes21 — Fri, 05 Apr 2019 15:19:38 GMT

Wow are you **bleep**ing serious . You are definitely a telus worker that clearly will have no job very soon the **bleep**ing system locked me out. Figure that out stupid. I knew my password etc even all my **bleep**ing answers and clearly it's all your **bleep**ing fault.

Re: Been locked out for 3 days now.

Anonymous — Fri, 05 Apr 2019 15:25:02 GMT

@omgblueeyes21

Whoa. Nobody posting in your thread so far is a Telus worker. We're fellow customers just trying to help.

Not sure exactly who you're replying to but did you try some of my suggestions?

Re: Been locked out for 3 days now.

omgblueeyes21 — Fri, 05 Apr 2019 15:27:16 GMT

Clearly I've tried everything and here all I can say this is ridiculous. Wow this is **bleep**ed and 3 days later still getting **bleep** on for public mobile fault.

Re: Been locked out for 3 days now.

stonechucker — Fri, 05 Apr 2019 15:31:38 GMT

@omgblueeyes21, we are customers trying to help you.

Your foul language isn't helping, and you may now be turning folks away from trying to help you. I kindly suggest that you treat us with respect, as we are attempting to help out of the kindness of our own hearts.

Let's all start over. This doesn't have to get rude and angry.

Re: Been locked out for 3 days now.

Anonymous — Fri, 05 Apr 2019 15:33:41 GMT

@omgblueeyes21 wrote:
Clearly I've tried everything and here all I can say this is ridiculous. Wow this is **bleep**ed and 3 days later still getting **bleep** on for public mobile fault.

The evidence suggests that you have not in fact tried everything. You talked about robots. Have you sent a message to the moderators? It doesn't sound like it. You would not have become quite so riled up if you had come here 3 days ago to find out what you might need to do.

For curiosity, what were you wanting to do in your account that you need into it? What has happened? What has changed?

Re: Been locked out for 3 days now.

mh1983 — Fri, 05 Apr 2019 15:37:08 GMT

While I can relate to the frustration you're going through, if you keep up the foul language and name calling, you're likely to receive no help at all. You're misdirecting your anger at a USER community that's full of FELLOW PM CUSTOMERS (not resellers, employees,etc) who want to get help like yourself and try to help others.

Re: Been locked out for 3 days now.

omgblueeyes21 — Fri, 05 Apr 2019 15:43:43 GMT

**bleep** you .. you **bleep**ing **bleep**. No one asked you for your opinions. The next **bleep**ing person that wants to call me names and tell me off **bleep** you all your not helping with your **bleep**. Tolk me 3 days just to get this far and I'm getting nothing but headaches. If I'm not in my account in 5 mins let there be hell. Posting all these messages on social media. Let's see how long it will take down public mobile. hahahahahababa

Re: Been locked out for 3 days now.

Anonymous — Fri, 05 Apr 2019 15:51:15 GMT

@omgblueeyes21 wrote:
**bleep** you .. you **bleep**ing **bleep**. No one asked you for your opinions. The next **bleep**ing person that wants to call me names and tell me off **bleep** you all your not helping with your **bleep**. Tolk me 3 days just to get this far and I'm getting nothing but headaches. If I'm not in my account in 5 mins let there be hell. Posting all these messages on social media. Let's see how long it will take down public mobile. hahahahahababa

Have a nice life.

Re: Been locked out for 3 days now.

Metal1967 — Fri, 05 Apr 2019 15:56:21 GMT

@omgblueeyes21

Well..one last thing to try..when you try to log in, if it says your password is incorrect..type in "incorrect"

Re: Been locked out for 3 days now.

mh1983 — Fri, 05 Apr 2019 16:00:12 GMT

@omgblueeyes21 wrote:
**bleep** you .. you **bleep**ing **bleep**. No one asked you for your opinions. The next **bleep**ing person that wants to call me names and tell me off **bleep** you all your not helping with your **bleep**. Tolk me 3 days just to get this far and I'm getting nothing but headaches. If I'm not in my account in 5 mins let there be hell. Posting all these messages on social media. Let's see how long it will take down public mobile. hahahahahababa

No one's calling you names. Community's only offered to help and you continue to go off on a tirade.

Rest assured, I forwarded your message to the appropriate department (the inappropriate content department, that is).

Re: Been locked out for 3 days now.

omgblueeyes21 — Fri, 05 Apr 2019 16:00:26 GMT

Wow now I don't excist. No such number or name or email excists wow this is so wrong.

Re: Been locked out for 3 days now.

stonechucker — Fri, 05 Apr 2019 16:01:29 GMT

Everyone, just stop it.

@omgblueeyes21, I'm offering an apology for the Community if you truly feel we're offending you. We are only trying to help.

If you choose to leave, the best of luck to you.

Re: Been locked out for 3 days now.

Anonymous — Fri, 05 Apr 2019 16:05:08 GMT

@stonechucker wrote:
Everyone, just stop it.

@omgblueeyes21, I'm offering an apology for the Community if you truly feel we're offending you. We are only trying to help.

If you choose to leave, the best of luck to you.

Please exclude me from that apology. The situation was explained. The direction was offered. He continued to blast away.

Re: Been locked out for 3 days now.

CS_Agent — Fri, 05 Apr 2019 16:11:38 GMT

Hello @omgblueeyes21

I'm sorry to hear that you've been locked out to your account, but if you need help ,please send us a private message, as using foul language will not remedy the situation.

This is a public forum where people are here to help you. If none of the suggestions seem suitable to your particular situation, a moderator can take over.

Thank you for understanding,

Ashley

Re: Been locked out for 3 days now.

omgblueeyes21 — Fri, 05 Apr 2019 16:30:03 GMT

So I've emailed a bunch of people that say they can help and nothing.. no response from anyone. Just you pretending you can help hahahahaha. Your best bet is to unlock my account and allow me to get into my account. I'm getting tired of waiting and now I don't excist .. name number email . Wow