topic Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games in Get Support

THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Wed, 05 Jan 2022 09:10:10 GMT

PUBLIC should STOP the Ready-Made Plan and 3G Plan Nonsense and all these Koodo Text Jump Utter shameful and disgraceful acts, which I believe Borders on Treachery

Public needs to FOCUS on:

Sorting OUT the BUGS and Glitches
Revamping the Self-Serve Portal
Increasing the methods of Payments, like Paypal
OFFER Truly GLOBAL Roaming Packages
OFFER MORE Countries in International Long-Distance beyond the 18 Original List
Diversify their Promos to be MORE Coimpetitive
MORE Transparancy, and Openness
OFFER LTE Calling as well
HAVE an Option where IF PPL go on extended vacation, put Plan in Hibernation, ESPECIALLY If on a PROMO Plan so PPL do NOT FORFEIT LIKE the Famous $120 Plan
OFFER MORE LONGER Term Cycles, like 120 or 180 Day terms
EXPAND the Rewards beyond the ones CURRENTLY in Circulation
EXPAND ways how to ORDER Add-On's, like using Texting as well as Call *611, 1-855-4PUBLIC, Web
CREATE an PUBLIC MOBILE Mobile App to better manage accounts
ALLOW PM Clients to manage Multiple A/C UNDER Single Email and Username instead of the Individual Mandate
OFFER More Add-On's Data like 500MB, 750MB, 2GB
EXPAND the Option where PM Clients can look for BETTER #'s when choosing OR Changing Phone Numbers
Using the Text to check on Data remaining, Long-Distance Min Remaining
Enhance the ability to have 2 Payment Options attached, ONE for Paying Plan, other for Add-ON's
Ability to Print Payment History, and PERHAPS Revamp the Payment History, make it MORE Easier to FULLY Understand
Retain the TRUST of the PM Clients
OFFER MORE Robust and Loyalty retaining Plans
OFFER Student-Oriented Plans and Prices, and BETTER Data options FOR Students
Introduce an OPTION in SELF-SERVE where IF You have an Add-On and run out, Have a way WHERE PM Clients can have the Reload of Add-On's done AUTOMATICALLY
ADD the 5G OR, SKIP to 6G and make a PUBLIC Network that actually works for ALL, NOT THE FEW
MAYBE PUBLIC SHOULD Consider having a BYOD Postpaid Option TOO, If that's what will KEEP Public Kickin and Screamin

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 03:17:38 GMT

THESE would be the DON'TS:

STOP the KOODO Swicheroo Texts, as they're Insulting as well as Disgusting
STOP Focusing TOO MUCH on these Ready-Made Nonsense, Makes Martha Stewart look like a Sainte
STOP this 3G Plans, More like the Joker, and NOT as Sincere

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

xianchu — Sat, 17 Feb 2018 03:27:31 GMT

Too sad . they didn't hire you as their CEO.

You could lead them and make PM glowing

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

muniak — Sat, 17 Feb 2018 03:28:44 GMT

I agree with most of this but the 3G plans seem really smart to me, why not use the old hardware at a lower price point?

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

ShawnC13 — Sat, 17 Feb 2018 03:31:06 GMT

@makkahn28, after what has transpired in the last 36 hours most of what you posted is a dream .It is very clear what the future is for pm. Rewards for referrals, autopay and loyalty not part of the pricing I can see them target those and take them awayfrom

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 03:37:28 GMT

@muniakwrote:
I agree with most of this but the 3G plans seem really smart to me, why not use the old hardware at a lower price point?

I have a BETTER Thought:

INSTEAD of the 3G Nonsense, which I compare to a 2 Tier system, like Health care, I think THEY CAN BETTER IMPLIMENT what they have

They're Mucking up, Ruining Everything.

This is PUBLIC MOBILE

not POPULIST Mobile

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 03:39:56 GMT

@ShawnC13wrote:
@makkahn28, after what has transpired in the last 36 hours most of what you posted is a dream .It is very clear what the future is for pm. Rewards for referrals, autopay and loyalty not part of the pricing I can see them target those and take them awayfrom

SIMPLE

Fed Gov should make it a CRIME, Punishable by a FINE of 75% of their Total Worth, REVOKE their Spectrum Licences, JAIL Time of LIFE Imprisonment

Message would BE CRYSTAL CLEAR

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

mtfolks — Sat, 17 Feb 2018 04:02:43 GMT

While I love the passion, PM is a budget, no frills brand. It is what it is.

The only ask is they don’t screw their customers over and they’ve failed meeting that low bar pretty spectacularly over the past couple days.

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

ToniCipriani — Sat, 17 Feb 2018 04:10:50 GMT

@xianchuwrote:
Too sad . they didn't hire you as their CEO.
You could lead them and make PM glowing

I think that's kind of the point. After this fiasco, it showed that Telus has zero intentions of growing Public Mobile. Pretty much it's alive for compliance reasons, they really just wanted PM for the spectrum. More public outrage, sooner they can just shut it down and move everyone to Koodo.

My conspiracy theory side tells me these are sabotage attempts. Some of the Koodo reps doing switches for people were starting rumours about PM shutting down.

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

ShawnC13 — Sat, 17 Feb 2018 04:15:22 GMT

@makkahn28, Sorry I have to laugh at the Federal Government make this a crime. Not because you said it but as Federal Employee the Government should be sued they can't even pay their own people properly. Follow the Phoenix Pay FIASCO and this little blip in the radar here is nothing. I have been dealing with incorrect pay issues for 23 months. If any company didn't get their pay correct for even a quarter of that time the government would fine them and shut them down but as the Government they don't even have to follow their own rules and agreed upon Contracts.

Sorry for the Rant but the mention of Fed Gov and fines hits a nerve with me and 10,000's others who are affected by their incompetance

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 04:17:23 GMT

@ShawnC13wrote:
@makkahn28, Sorry I have to laugh at the Federal Government make this a crime. Not because you said it but as Federal Employee the Government should be sued they can't even pay their own people properly. Follow the Phoenix Pay FIASCO and this little blip in the radar here is nothing. I have been dealing with incorrect pay issues for 23 months. If any company didn't get their pay correct for even a quarter of that time the government would fine them and shut them down but as the Government they don't even have to follow their own rules and agreed upon Contracts.

Sorry for the Rant but the mention of Fed Gov and fines hits a nerve with me and 10,000's others who are affected by their incompetance

I have an idea, MAKE ME the GRAND Minister oof Canada

I'd have CANADA back on Track and schedule

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

Halfdome — Sat, 17 Feb 2018 04:39:52 GMT

Shouldn't this post be under 'PUBLIC LAB' ?

Oh, sorry... I guess that forum is gone. 😉

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

computergeek541 — Sat, 17 Feb 2018 05:03:25 GMT

As for the Koodo switching texts, I unsubribed from those long ago. I think they're annoying as well. I don't expect my communications provider to use the service that I paying for to send me advertising.

I went a step further and even blocked all text messages from 5129, 611, and 7811, and I would also 5133 if I ever got a text from that. But's that's another matter with all the duplicate and unecessary nag and reminder text messages from Public Mobile.

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 06:19:27 GMT

I Think Telus has crossed the line, and now this has become a case of Nastiness

Not sure Pepto Bismo can stop the 💓 Burn or Indigestion.

This is Going to get Uglier and Nasty IF This keeps going

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

kav2001c — Sat, 17 Feb 2018 06:42:08 GMT

@makkahn28 its sad but the ready made plans are far easier for sheeple to understand

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 06:47:16 GMT

This is NOT the Martha Stewart collection, And, Readymade Plans taste like Those TV Dinners that Hold Too Much Sodium

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

Korth — Sat, 17 Feb 2018 07:26:29 GMT

@makkahn28wrote:
PUBLIC should STOP the Ready-Made Plan and 3G Plan Nonsense and all these Koodo Text Jump Utter shameful and disgraceful acts, which I believe Borders on Treachery

Public needs to FOCUS on:
Sorting OUT the BUGS and Glitches
Increasing the methods of Payments, like Paypal
CREATE an PUBLIC MOBILE Mobile App to better manage accounts
Using the Text to check on Data remaining, Long-Distance Min Remaining
Ability to Print Payment History, and PERHAPS Revamp the Payment History, make it MORE Easier to FULLY Understand
Introduce an OPTION in SELF-SERVE where IF You have an Add-On and run out, Have a way WHERE PM Clients can have the Reload of Add-On's done AUTOMATICALLY

I strongly agree with these points. The others have merit, but to be honest I can see a whole lot of them being too niche or too unworkable. Then again, it's a "community", and the demands of the community should not be dismissed lightly.

PM has no kiosks or phone support. The "no frills" "no phone number" service model is all DIY, all online, and ideally involves minimal staff interaction.

It needs convenience for the customer - through text queries and status reports, printable billing, and yes, readable billing (written from the perspective of the customer, not that of the Big Corporation Accounting Department). This is basic stuff, and it involves peoples's money, no bank or business would ever dare to be so sloppy.

It needs convenience for the customer through a Public Mobile phone app, one which functions as the all-in-one-click portal to the customer's account and information and (yes!) a direct path to PM support staff/moderators. Instructing people to enter some weblink into their browser or to read some canned FAQs or to engage in rounds of email-tag over hours or days just isn't good enough when there's no fallback to any sort of real-time human interaction. This ain't 2005 anymore. An app can greatly simplify and expediate two-way communication between tech support and customer problem - the customer can see when his message has been read, the customer is notified when there's a response, the customer is able to immediately respond in turn ... just like text messaging ... it works.

It needs convenience for the customer by updating and fixing and debugging all known issues on the websites. This is the customer's primary point of contact with the company, and if it doesn't work (hell, even if doesn't look good) then customers will be frustrated and unimpressed enough to google up an alternative.

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 07:34:04 GMT

@Korth, just curious, do you think James Cromwell can sort out these ISSUES?

I think PM Clients needs a James Cromwell-like person to PUT PM Back on track

Perhaps also Judge Dredd too.

Just not the Hague

BUT, What Law Offices would represent the PUBLIC?

Law offices Haagen and Daz?

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

Korth — Sat, 17 Feb 2018 08:07:06 GMT

James Cromwell? I don't think most actors are good for solving or doing anything off-screen, lol. Except for maybe being entertaining distractions or figureheads in politics.

But more seriously, it's easy to criticize PM because we easily see and are sometimes obstructed or frustrated by any detail which "doesn't work". It's not so easy to criticize all the details they've implemented which actually "do work" perfectly well. PM is never going to be truly perfect, it can't be, it's impossible to please everybody. But it can (and does) tend to strive for improvement ... ignoring a few blunders and fiascos (and not just the ones people are still screaming for blood over but also those which stirred things up and settled long, long ago).

My criticism is meant to be constructive. I criticize what I perceive to be seriously deficient areas which need serious attention. Not to complain, but to hopefully improve. Just as you did when calling out your criticisms.

One thing I do disagree with you about is that I don't fault PM for lack of transparency and honesty. This isn't the first time I've seen them admit to making a mistake or back down from a dangerously unpopular new idea. Yeah, they screw up from time to time. And I can tell a lot of PM customers feel betrayed and deceived right now. But I defy you to find any other Canadian cellphone provider who'll openly confess the same to their customers.

Re: THESE are what PUBLIC Should be Focusing on, NOT THESE senseless and horrible games

makkahn28 — Sat, 17 Feb 2018 08:19:58 GMT

Of course

BUT, I feel PM/Telus Might pull something that would be more Grievance, More disheartening, Sour Tasting, Unkind.

Perhaps Tel Us has been Telling Us too many Wild Stories of The Rich and famous.

Time for the PUBLIC to be the Bold and the Beautiful, and Take back Public for the New Republic